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About recording calls

Added by Vitor Freitas almost 11 years ago

Hi all.
This is my first post in this forum, so first of all, congratulations on the marvelous work you guys are doing. This is one powerful stuff your CE3.0.

I built a small application to see the status of the agents, if they are paused, ready or in call.
Made it so the supervisor can have that on top of other windows while working on the computer.
It's just a grid-list basically, with colors and shi*.
Anyway, i can transfer a call with a simple mysql query like

"INSERT INTO vicidial_manager VALUES ('','','{0}','NEW','N','{1}','','Redirect','{2}','Channel: {3}','Context: default','Exten: {5}','Priority: 1','Callerid: {4}','','','','','')", _
System.DateTime.Now, sys_serverIp, user, var_ExtCliente, var_CallerID, extCHF

but i cant find any query to start recording that agent extension.

Can i build a mysql query to insert in vicidial_manager to start recording?
I don't want to record the whole call, just the end, can you help?
Thanks.


Replies (2)

RE: About recording calls - Added by Demian Biscocho almost 11 years ago

The Vicidial Agent API will do exactly what you need to get done (and a lot more without manually doing any mysql commands). You can check the documentation in:

/usr/src/vicidial/docs/AGENT_API.txt

RE: About recording calls - Added by Vitor Freitas almost 11 years ago

You are right.
Thank you very much.

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