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Music During Call wait in Queue in INBOUND

Added by ContactCentre24x7 cc24x7.blogspot.in over 10 years ago

How to put a custom music to be played when customers are in queue in INBOUND

Thanks
Roy


Replies (2)

RE: Music During Call wait in Queue in INBOUND - Added by Levy Ryan Nolasco over 10 years ago

Hi,

May we know the GoAutoDial version you are using. Basically you need to upload audio file on Audio Store for version 2.XX and on Voice Files for version 3.0 then set the uploaded audio on Ingroup settings On Hold Prompt Filename:. Please note that We STRONGLY recommend uploading only 16bit Mono 8k PCM WAV audio files(.wav)

Regards,
Ryan

RE: Music During Call wait in Queue in INBOUND - Added by Hitesh Gohil over 10 years ago

Hi,

I can help you out on this.

Let me know you still need help on this

Skype : hitugohil

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