ERROR You are currently logged in on the dialer
Replies (3)
RE: ERROR You are currently logged in on the dialer
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Added by yoan hoslet about 5 years ago
hello,
your agents this bug properly clean of the system?
We noticed the same when the agents close the browser without this dislodging of the system
RE: ERROR You are currently logged in on the dialer
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Added by beshoo beshoo 4 months ago
Still no solution for this till now? Other than restart the service?
systemctl restart kamailio
RE: ERROR You are currently logged in on the dialer
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Added by jesse wallick 22 days ago
Gianni Fritas Pizarro wrote:
Hello, I have the following problems:
- When logging in for the second time with an agent profile, it shows me the following error: "You are currently connected to the dialer" and it does not let me log out, if I use the option logger the advisor works but this option I can not use it every time that an agent disconnect, please wait for your prompt answers. Thank you.
It seems like you’re encountering a common issue with GOautodial where the system believes an agent is still logged in when they’re not. This can prevent subsequent login attempts and doesn’t allow for proper logout procedures. Here are a couple of steps you can try to resolve this:
Emergency Logout:
Access the Admin Dashboard.
Navigate to USERS on the left menu panel.
Select the specific agent and click the Choose Action button.
Choose Emergency Logout from the dropdown box.
Voice Prompt Check:
Ensure that when agents log in, they wait for the voice prompt that says, “You are currently the only person in this conference” before proceeding.
If these steps don’t resolve the issue, it might be a deeper problem related to session handling or server settings. In such cases, consulting the GOautodial community forums or seeking direct support from their team could provide a more tailored solution. Remember to check for any updates or patches that might address this issue as well.