GOautodial Open Source Omni-channel Contact Center Suite

Hi Guys,

I'm running the Goautodial 2.1 stable version. I'm dialing calls through SIP Trunks configured on the asterisk box from my Cisco IP phones. I use manual dialing option cause I really do not need the predictive dialing facilities also my agents do not login to the agent login panel.

My agents are a little confused!
They always hear the default ring sound even when the client is busy, how do I get my agents to hear to the actual sounds(ring, busy, caller tune & waiting tone) when dialing?

The box also dials the same number twice or trice till the client answers. Is there a way to set the default auto hangup time wile dialing a number(not when the call is established)?

It would also be very helpful if I can get a step by step description to set up SIP incoming calls. My provider sends my incoming calls to a sip account.

Thanks in advance