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Problem with Inbound IVR

Added by Vinay Saini over 7 years ago

Hi All,

I am using goAutoDial 3.3, and I am getting issue while assigning DID number to the IVR. I have created IVR with the named as "WelcomeMenu" but getting following error while calling to the DID number:

pbx.c:5363 __ast_pbx_run: Channel 'DAHDI/i1/8888888888-7' sent into invalid extension 's' in context 'WelcomeMenu', but no invalid handler

If I assign DID to the Inbound Campaign it is working properly but getting issue only for the IVR. Following are the complete logs which I am getting in the asterisk:

   -- Accepting call from '8888888888' to '01725555555' on channel 0/7, span 1
    -- Executing [01725555555@trunkinbound:1] AGI("DAHDI/i1/8888888888-7", "agi-DID_route.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
    -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20161117125807_01725555555_8888888888)
    -- <DAHDI/i1/8888888888-7>AGI Script agi-DID_route.agi completed, returning 0
[Nov 17 12:58:07] WARNING[767]: pbx.c:5363 __ast_pbx_run: Channel 'DAHDI/i1/8888888888-7' sent into invalid extension 's' in context 'WelcomeMenu', but no invalid handler
    -- Hungup 'DAHDI/i1/8888888888-7'

Please let me know if I am missing anything or any configuration mistake, which I can check.

Thanks
Vinay


Replies (4)

RE: Problem with Inbound IVR - Added by Vinay Saini over 7 years ago

Any updates on this issue?

RE: Problem with Inbound IVR - Added by striker 247 over 7 years ago

delete and recreate the ivr,
once created make sure respective dialplan created in /etc/asterisk/extensions-vicidial.conf

if its not created then u have some problem in goautodial.

regards
striker
www.striker24x7.blogspot.com

RE: Problem with Inbound IVR - Added by Vinay Saini over 7 years ago

Hello Striker,

Thanks for the response.
Sorry I was away so did not got time to check. I checked it today, it seems there is some problem with the goautodial itself as I don't found any dialplan related to IVR in /etc/asterisk/extensions-vicidial.conf

So, Can you please suggest me where should I look to debug and solve this problem.

Thanks
VInay

RE: Problem with Inbound IVR - Added by striker 247 over 7 years ago

Make sure server ip is updated in the db run the ip update command.

if still fails, create ivr flow in vicidial webpage ie: https://ip/vicidial/welcome.php

once done check the dialplan.
if still fails then there is problem in ur goautodial setup

regards
striker
www.striker24x7.blogspot.com

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