Problem with Inbound IVR
Added by Vinay Saini over 8 years ago
Hi All,
I am using goAutoDial 3.3, and I am getting issue while assigning DID number to the IVR. I have created IVR with the named as "WelcomeMenu" but getting following error while calling to the DID number:
pbx.c:5363 __ast_pbx_run: Channel 'DAHDI/i1/8888888888-7' sent into invalid extension 's' in context 'WelcomeMenu', but no invalid handler
If I assign DID to the Inbound Campaign it is working properly but getting issue only for the IVR. Following are the complete logs which I am getting in the asterisk:
-- Accepting call from '8888888888' to '01725555555' on channel 0/7, span 1 -- Executing [01725555555@trunkinbound:1] AGI("DAHDI/i1/8888888888-7", "agi-DID_route.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20161117125807_01725555555_8888888888) -- <DAHDI/i1/8888888888-7>AGI Script agi-DID_route.agi completed, returning 0 [Nov 17 12:58:07] WARNING[767]: pbx.c:5363 __ast_pbx_run: Channel 'DAHDI/i1/8888888888-7' sent into invalid extension 's' in context 'WelcomeMenu', but no invalid handler -- Hungup 'DAHDI/i1/8888888888-7'
Please let me know if I am missing anything or any configuration mistake, which I can check.
Thanks
Vinay
Replies (4)
RE: Problem with Inbound IVR
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Added by striker 247 over 8 years ago
delete and recreate the ivr,
once created make sure respective dialplan created in /etc/asterisk/extensions-vicidial.conf
if its not created then u have some problem in goautodial.
regards
striker
www.striker24x7.blogspot.com
RE: Problem with Inbound IVR
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Added by Vinay Saini over 8 years ago
Hello Striker,
Thanks for the response.
Sorry I was away so did not got time to check. I checked it today, it seems there is some problem with the goautodial itself as I don't found any dialplan related to IVR in /etc/asterisk/extensions-vicidial.conf
So, Can you please suggest me where should I look to debug and solve this problem.
Thanks
VInay
RE: Problem with Inbound IVR
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Added by striker 247 over 8 years ago
Make sure server ip is updated in the db run the ip update command.
if still fails, create ivr flow in vicidial webpage ie: https://ip/vicidial/welcome.php
once done check the dialplan.
if still fails then there is problem in ur goautodial setup
regards
striker
www.striker24x7.blogspot.com