GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

01/27/2015

07:05 PM GOautodial Open Source Omni-channel Contact Center Suite Feature #1851 (Closed): How to make mandatory to fill customer info before hang up

HI,
I am using Goautodial 2.4. i need to make mandatory to some customer info field as like first name, Last name ... sachin kumar

07/24/2014

12:51 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #1247: Blocking Answering Machine

Hi Rajnikant,
Change the value of Routing Extension in campaign from 8368 to 8369 to detect & block the answering ... sachin kumar

12:20 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #1381 (Closed): How to create dialplan for outbound call using PRI line

Hi,
I have install sangoma card and have one PRI line. I need the configuration for DialPlan for outbound call and... sachin kumar

10:32 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #1297: softphone hangup after every call from agent

sachin kumar wrote:
> Hi Dan,
>
> Have you re-install the soft phone and also check after disable antivirus softw... sachin kumar

10:31 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #1297: softphone hangup after every call from agent

Hi Dan,
Have you re-install the soft phone and also check after disable the you antivirus software.
sachin kumar

10:28 AM GOautodial Open Source Omni-channel Contact Center Suite Feature #1301: Asterisk 1.4.3.1 vici Codecs not found

Hi,
you can download from http://files.bluecrow.net/asterisk/g729/asterisk.hosting.lv/ sachin kumar

10:26 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #1211: Problem with predictive/automatic dialler

Hi Juvenil Spahiu.
can see users in ready status in real-time mail report. sachin kumar

10:13 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #1377: Congestion Cause 1 in New Stack

Hi,
remove below the line for you carrier & reload asterisk.
allow=alaw
also there is congestion from your pr... sachin kumar

09:53 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #1369: Bug "You have been disconnected. "

Hi karim,
please take below steps and troubleshoot yourself.
1. use a softphone on tho eyebeam or x-lite on dif... sachin kumar

09:37 AM GOautodial Open Source Omni-channel Contact Center Suite Feature #1371: Codec g729 and sip.conf settings

Hi kishan,
you can download the g729 codec for below sites for 32 bit installation of goautodial 2.0 with asterisk... sachin kumar