GOautodial Open Source Omni-channel Contact Center Suite

Did some changes on the code. Kindly test it on our test server. Thanks.

Cheers,
Chris

Hi sir Chris,

Whisper is not working. Please see the Asterisk CLI logs and screenshot below.

== Manager 'sendcron' logged on from 127.0.0.1
    -- Called 127*000*000*001*08600051@default
    -- Executing [127*000*000*001*08600051@default:1] Goto("Local/127*000*000*001*08600051@default-0000000a;2", "default,08600051,1") in new stack
    -- Goto (default,08600051,1)
    -- Executing [08600051@default:1] Dial("Local/127*000*000*001*08600051@default-0000000a;2", "IAX2/ASTblind:test@127.0.0.1:41569/68600051,55,To") in new stack
    -- Called IAX2/ASTblind:test@127.0.0.1:41569/68600051
    -- Accepting AUTHENTICATED call from 127.0.0.1:33025:
    --        > requested format = ulaw,
    --        > requested prefs = (ulaw|gsm),
    --        > actual format = ulaw,
    --        > host prefs = (ulaw),
    --        > priority = mine
    -- Call accepted by 127.0.0.1:41569 (format ulaw)
    -- Format for call is (ulaw)
    -- Executing [68600051@default:1] MeetMe("IAX2/ASTblind-7931", "8600051,Fmq") in new stack
    -- IAX2/127.0.0.1:41569-8716 answered Local/127*000*000*001*08600051@default-0000000a;2
    -- Channel IAX2/127.0.0.1:41569-8716 joined 'simple_bridge' basic-bridge <a19ff9a2-f0f6-467d-a788-040e7909777c>
    -- Local/127*000*000*001*08600051@default-0000000a;1 answered
    -- Channel Local/127*000*000*001*08600051@default-0000000a;2 joined 'simple_bridge' basic-bridge <a19ff9a2-f0f6-467d-a788-040e7909777c>
    -- Executing [99991855930967@default:1] Dial("Local/127*000*000*001*08600051@default-0000000a;1", "SIP/1855930967@kamailio-in,55,o") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
  == Using SIP RTP CoS mark 5
    -- Called SIP/1855930967@kamailio-in
    -- Local/127*000*000*001*08600051@default-0000000a;1 requested media update control 26, passing it to SIP/kamailio-in-00000009
    -- SIP/kamailio-in-00000009 is ringing
       > 0x7f796c0062f0 -- Strict RTP learning after remote address set to: IP:34056
    -- SIP/kamailio-in-00000009 answered Local/127*000*000*001*08600051@default-0000000a;1
    -- Channel SIP/kamailio-in-00000009 joined 'simple_bridge' basic-bridge <9a1e8864-813c-43c2-b16b-743afc27cb93>
    -- Channel Local/127*000*000*001*08600051@default-0000000a;1 joined 'simple_bridge' basic-bridge <9a1e8864-813c-43c2-b16b-743afc27cb93>
       > Move-swap optimizing Local/127*000*000*001*08600051@default-0000000a;1 <-- IAX2/127.0.0.1:41569-8716.
    -- Channel IAX2/127.0.0.1:41569-8716 left 'simple_bridge' basic-bridge <a19ff9a2-f0f6-467d-a788-040e7909777c>
    -- Channel Local/127*000*000*001*08600051@default-0000000a;1 left 'simple_bridge' basic-bridge <9a1e8864-813c-43c2-b16b-743afc27cb93>
    -- Channel IAX2/127.0.0.1:41569-8716 swapped with Local/127*000*000*001*08600051@default-0000000a;1 into 'simple_bridge' basic-bridge <9a1e8864-813c-43c2-b16b-743afc27cb93>
    -- Channel Local/127*000*000*001*08600051@default-0000000a;2 left 'simple_bridge' basic-bridge <a19ff9a2-f0f6-467d-a788-040e7909777c>
  == Spawn extension (default, 99991855930967, 1) exited non-zero on 'Local/127*000*000*001*08600051@default-0000000a;1'
    -- Executing [h@default:1] AGI("Local/127*000*000*001*08600051@default-0000000a;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----1-----0-----SIP 200 OK)") in new stack
  == Spawn extension (default, 08600051, 1) exited non-zero on 'Local/127*000*000*001*08600051@default-0000000a;2'
[Dec  2 17:16:15] WARNING[30339][C-00000017]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
    -- Executing [h@default:1] AGI("Local/127*000*000*001*08600051@default-0000000a;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----1-----0-----)") in new stack
    -- <Local/127*000*000*001*08600051@default-0000000a;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----1-----0-----SIP 200 OK) completed, returning 0
    -- <Local/127*000*000*001*08600051@default-0000000a;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----1-----0-----) completed, returning 0
    -- Remote UNIX connection
       > 0x7f796c0062f0 -- Strict RTP switching to RTP target address IP:34056 as source
       > 0x7f796c0062f0 -- Strict RTP learning complete - Locking on source address 192.227.102.134:34056

Team,

After pulling the changes on any servers regarding this issue. Please don't forget to execute the SQL query below to enable whisper on the affected server. Thanks.

USE asteriskdb;

UPDATE system_settings SET agent_whisper_enabled='1';

Cheers,
Chris

Hi sir Chris,

Thanks for the update. This was tested and verified working.