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Bug #7636

closed

GoAPIv2 feature - Allow Voicemail Greeting Chooser

Added by Levy Ryan Nolasco over 4 years ago. Updated over 4 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Thom Bernarth Patacsil
Category:
Features
Target version:
GOautodial Open Source Omni-channel Contact Center Suite - GOautodial CE v4.0
Start date:
09/09/2019
Due date:
% Done:

100%

Estimated time:

Description

Hi Team,

Requesting to please enable a System Setting feature Allow Voicemail Greeting Chooser - If this setting is enabled it will allow you to choose an audio file to be played as the voicemail greeting to a specific voicemail box. Setting it to enable will show an option on the voicemail settings.

Files

Download all files
vmchooser.png (2.53 KB) vmchooser.png Levy Ryan Nolasco, 09/09/2019 10:31 PM
Voicemail-Greeting.PNG (31.2 KB) Voicemail-Greeting.PNG Thom Bernarth Patacsil, 09/17/2019 07:02 AM
Voicemail-Greeting-2.PNG (40.6 KB) Voicemail-Greeting-2.PNG Thom Bernarth Patacsil, 09/17/2019 07:02 AM
Voicemail-Greeting-3.PNG (37.7 KB) Voicemail-Greeting-3.PNG Thom Bernarth Patacsil, 09/17/2019 07:02 AM
1.png (5.99 KB) 1.png Jackie Alfonso, 09/20/2019 06:22 AM
2.png (11.2 KB) 2.png Jackie Alfonso, 09/20/2019 06:22 AM
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 #1

Updated by Wittie Manansala over 4 years ago

  • Assignee changed from Alexander Jim Abenoja to Thom Bernarth Patacsil
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 #2

Updated by Thom Bernarth Patacsil over 4 years ago

  • Status changed from New to In Progress
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 #3

Updated by Thom Bernarth Patacsil over 4 years ago

  • % Done changed from 0 to 40
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 #4

Updated by Thom Bernarth Patacsil over 4 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 40 to 100
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 #5

Updated by Levy Ryan Nolasco over 4 years ago

  • Status changed from Feedback to In Progress
  • % Done changed from 100 to 80

Hi sir Thom,

It didn't work. There should be a setting or option to enable Allow Voicemail Greeting Chooser on System Settings.

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 #6

Updated by Thom Bernarth Patacsil over 4 years ago

  • % Done changed from 80 to 90
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 #7

Updated by Thom Bernarth Patacsil over 4 years ago

Hi Sir,

Added an option in the Admin Settings to enable and disable the voicemail greeting chooser. If it is set to disabled it won't display the chooser at the voicemail settings. Please test this on my Test VM.

Enabled

Disabled

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 #8

Updated by Wittie Manansala over 4 years ago

Hi Thom,

Based on our test some data s are not saving;

1. In Adminstration>Settings> Voicemail Greeting (Database field allow_voicemail_greeting in system_settings table is not saving)

MariaDB [asteriskdb]> select allow_voicemail_greeting, active_voicemail_server from system_settings;
+--------------------------+-------------------------+
| allow_voicemail_greeting | active_voicemail_server |
+--------------------------+-------------------------+
| 0                        | 127.0.0.1               |
+--------------------------+-------------------------+
1 row in set (0.00 sec)

2. Settings>Voicemail>Voicemail Greeting (voicemail_greeting still blank)

MariaDB [asteriskdb]> select fullname, voicemail_timezone, voicemail_options voicemail_greeting from vicidial_voicemail;
+---------------+--------------------+--------------------+
| fullname      | voicemail_timezone | voicemail_greeting |
+---------------+--------------------+--------------------+
| testvmry      | eastern            |                    |
| TFN VOICEMAIL | eastern            |                    |
+---------------+--------------------+--------------------+

Thanks

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 #9

Updated by Wittie Manansala over 4 years ago

  • Status changed from Feedback to In Progress
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 #10

Updated by Thom Bernarth Patacsil over 4 years ago

  • % Done changed from 100 to 90
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 #11

Updated by Thom Bernarth Patacsil over 4 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 90 to 100
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 #12

Updated by Jackie Alfonso over 4 years ago

Hi Team,

Based on my Test the VoiceMail Greeting is now saving.

MariaDB [asteriskdb]> select allow_voicemail_greeting, active_voicemail_server from system_settings;
-------------------------------------------------+ | allow_voicemail_greeting | active_voicemail_server |
-------------------------------------------------+ | 1 | 127.0.0.1 |
-------------------------------------------------+
1 row in set (0.00 sec)

MariaDB [asteriskdb]> select fullname, voicemail_timezone, voicemail_options, voicemail_greeting from vicidial_voicemail;
---------------------------------+-------------------+--------------------------------+ | fullname | voicemail_timezone | voicemail_options | voicemail_greeting |
---------------------------------+-------------------+--------------------------------+ | testvmry | eastern | | go_HLWelcomeMessage_050920148k | | REALSTATE | eastern | | go_go_bonakidedit | | VMRealestate | eastern | | go_go_bonakidedit | | TFN VOICEMAIL | eastern | | go_ofc-ring2 |
---------------------------------+-------------------+--------------------------------+
4 rows in set (0.00 sec)

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 #13

Updated by Jackie Alfonso over 4 years ago

Jackie Alfonso wrote:

Hi Team,

Based on my Test the VoiceMail Greeting is now saving.

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 #14

Updated by Levy Ryan Nolasco over 4 years ago

  • Status changed from Feedback to Resolved

Hi sir Thom,

I tested and verified that this option is now working well.

Thank you.

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 #15

Updated by Wittie Manansala over 4 years ago

  • Status changed from Resolved to Closed
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