Bug #6858: goapiv2 (Campaign page) - Version4 - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

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Bug #6858

closed

goapiv2 (Campaign page)

Added by Jackie Alfonso almost 6 years ago. Updated over 5 years ago.

Status:

Closed

Priority:

Normal

Assignee:

Demian Biscocho

Category:

Target version:

Start date:

06/27/2018

Due date:

07/09/2018

% Done:

100%

Estimated time:

Description

Team FYI,

sa pag test ko kay goapiv2.cloud.goautodial.com sa Campaign page/tab eto po yung mga issue na encounter ko.

- Cannot create campaign "ERROR! Campaign ID already exist. Eneter a new Campaign ID." kahit ano pong iset na Campaign ID ayan po yung lumalabas.

- Cannot create Custom Disposition bale kahit assign and fill up yung info may lumalabas parin po yung notification na "Assign a status in a campaign then fill up the information"

- New lead recycling tab. bale error parin po sya kahit pagka nagsubmit "Oops...Something went wrong while processing your request.!"

- Cannot Create Pause Codes kahit ano pong icreate na pause code lage nag popup yung "Oops...Something went wrong while processing your request.! Error: Add failed, Pause Code already exist!"

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Updated by Demian Biscocho almost 6 years ago

Due date set to 07/09/2018
Status changed from New to In Progress
Assignee changed from Demian Biscocho to Wittie Manansala
% Done changed from 0 to 60

Wits,

Can you test again? Add, Edit and Delete campaigns should be good. Still working on the Dispositions and Pause codes CRUD.

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Updated by Wittie Manansala almost 6 years ago

Assignee changed from Wittie Manansala to Demian Biscocho

Team,

Eto results ng test ko:

Create - Working
Delete - Working

Edit- Pending

Hindi nag-sasave un mga fields na to:

Campaign Recordings:
Minimum Hopper Level:
Allowed Inbound and Blended:
Call Notes Per Call:
Manual Dial Prefix: (after mo mag lagay ng dial prefix (777) at gawin mo blank or tangalin mo nagdidisplay pa din yun 777)
Answering Machine Message:
Pause Code:
Manual Dial Filter:
Use Internal DNC:
Use Campaign DNC:
Manual Dial List ID:
Manual ALT Number Dialing:
Available Only Tally:
Caller ID for 3-way Calls:
Customer 3-way Hangup Logging:
Customer 3-way Hangup Seconds:
Customer 3-way Hangup Action:
Enable Callback Alert:
Callbacks Don't Expire:
Send Email to Agents on Callbacks:

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Updated by Wittie Manansala almost 6 years ago

Updates:

Campaign used: (30431372) Wits Camp 07172018 Bug 6858

Campaign Recordings: - WORKING
Minimum Hopper Level: - WORKING
Allowed Inbound and Blended: - WORKING
Call Notes Per Call: - WORKING
Answering Machine Message: - WORKING
Pause Code: - WORKING
Manual Dial Filter: - WORKING
Use Internal DNC: - WORKING
Use Campaign DNC: - WORKING
Manual Dial List ID: - WORKING
Manual ALT Number Dialing: - WORKING
Available Only Tally: - WORKING
Customer 3-way Hangup Logging: - WORKING
Customer 3-way Hangup Seconds: - WORKING

PENDINGS
Manual Dial Prefix: (after mo mag lagay ng dial prefix (777) at gawin mo blank or tangalin mo nagdidisplay pa din yun 777) -- Same Issue
Caller ID for 3-way Calls: (Nagsasave naman yun callerid pero pag gagawin mo Blank hindi nagsa-save)
Customer 3-way Hangup Action: (Nawala yun NONE sa drop down dapat Choices nyan NONE at DISPO)
Enable Callback Alert: (hindi nagsasave)
Callbacks Don't Expire: (hindi nagsasave)
Send Email to Agents on Callbacks: (hindi nagsasave)

Dial Status: (After kong magdelete ng mga statuses or dispo sa Active Dial Status nawala yun mga default dispositions like)

+--------+--------------------------------+
| status | selectable                     |
+--------+--------------------------------+
| AA     | Answering Machine Auto         |
| AB     | Busy Auto                      |
| ADC    | Disconnected Number Auto       |
| AFAX   | Fax Machine Auto               |
| AFTHRS | Inbound After Hours Drop       |
| AL     | Answering Machine Msg Played   |
| AM     | Answering Machine Sent to Mesg |
| CBHOLD | Call Back Hold                 |
| DNCL   | DO NOT CALL Hopper Match       |
| DROP   | Agent Not Available            |
| ERI    | Agent Error                    |
| INCALL | Lead Being Called              |
| NA     | No Answer AutoDial             |
| NANQUE | Inbound No Agent No Queue Drop |
| NEW    | New Lead                       |
| PM     | Played Message                 |
| PU     | Call Picked Up                 |
| QCFAIL | QC_FAIL_CALLBK                 |
| QUEUE  | Lead To Be Called              |
| QVMAIL | Queue Abandon Voicemail Left   |
| SVYEXT | Survey sent to Extension       |
| SVYHU  | Survey Hungup                  |
| SVYREC | Survey sent to Record          |
| SVYVM  | Survey sent to Voicemail       |
| TIMEOT | Inbound Queue Timeout Drop     |
| XDROP  | Agent Not Available IN         |
+--------+--------------------------------+

Lead Filter: (after iset FILTER TEMPLATE ayaw nag magsave pag nilagay sa NONE)
Feature Request: https://goautodial.org/issues/6899

Caller ID for 3-way Calls: (Yun CUSTOM gawin lang CUSTOM CID)
CUSTOM_CID will use the Custom CID that is defined in the security_phrase field of the list table for the lead.

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Updated by Demian Biscocho almost 6 years ago

Assignee changed from Demian Biscocho to Regie Irupang
% Done changed from 60 to 80

Gie,

Please re-test the PENDINS and confirm if good now.

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Updated by Regie Irupang almost 6 years ago

Boss Dems and Team,

UPDATES:

Manual Dial Prefix: Issue Fixed > working
Caller ID for 3-way Calls: Issue Fixed > working
Enable Callback Alert: Issue Fixed > working
Callbacks Don't Expire: Issue Fixed > working
Send Email to Agents on Callbacks: Issue Fixed > working

PENDINGS
Customer 3-way Hangup Action: (Base sa Drop down selected po ang nalabas instead NONE then pag ni select mo yun selected after saving bumabalik sa DISPO) > Not Working

Dial Status: ADD and REMOVE Active dial Statuses > Working.
NOTE: (pero pag mag select ka ng dial status visible po lahat ng Dispo Status kahit yun custom status dapat po yun default lang na dispo statuses ang makikita depende na lang po kong may custom dispo satus na nilagay sa campaign)

Lead Filter: (after iset FILTER TEMPLATE ayaw nag magsave pag nilagay sa NONE)
Feature Request: https://goautodial.org/issues/6899

Caller ID for 3-way Calls: (Yun CUSTOM gawin lang CUSTOM CID)
CUSTOM_CID will use the Custom CID that is defined in the security_phrase field of the list table for the lead.

Thanks

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Updated by Demian Biscocho almost 6 years ago

% Done changed from 80 to 90

Gie,

Please test all the PENDINGS. They should be good to go.

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Updated by Demian Biscocho almost 6 years ago

Status changed from In Progress to Feedback

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Updated by Regie Irupang almost 6 years ago

Boss Dems and Team,

UPDATES

Dial Status: ADD and REMOVE Active dial Statuses: Fixed > Working.

Lead Filter: Fixed ng sasave na po pag ni set sa NONE > Working

Caller ID for 3-way Calls: Fixed > Working

PENDING

Customer 3-way Hangup Action: Customer 3-way Hangup Action: (Base sa Drop down selected po ang nalabas instead NONE then pag ni select mo yun selected after saving bumabalik sa DISPO) > Same issue > Not Working

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Updated by Regie Irupang almost 6 years ago

UPDATES:

Customer 3-way Hangup Action: Fixed > Working

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#10

Updated by Jackie Alfonso almost 6 years ago

Team nagtest po ako sa 3-way dialing natin eto po na encounter kong error.

Bale po pag wala laman yun Dial Prefix for 3-way Calls eto po error:

== Manager 'sendcron' logged on from 127.0.0.1
    -- Channel 'SIP/JGV2012221627-00000094' sent to invalid extension: context,exten,priority=default,12028984000,1
    -- Executing [i@default:1] Playback("SIP/JGV2012221627-00000094", "invalid") in new stack
   Manager 'sendcron' logged off from 127.0.0.1
    -- &lt;SIP/JGV2012221627-00000094&gt; Playing 'invalid.gsm' (language 'en')
    -- Executing [i@default:2] Hangup("SIP/JGV2012221627-00000094", "") in new stack
   Spawn extension (default, i, 2) exited non-zero on 'SIP/JGV2012221627-00000094'
    -- Executing [h@default:1] AGI("SIP/JGV2012221627-00000094", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)") in new stack
    -- &lt;SIP/JGV2012221627-00000094&gt;AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK) completed, returning 0
   Manager 'sendcron' logged on from 127.0.0.1
   Manager 'sendcron' logged off from 127.0.0.1

Pag nilagyan naman po un Dial Prefix for 3-way ng dial prefix working po sya eto logs:

-- Executing [201222162712028984000@default:1] AGI("SIP/JGV2012221627-00000097", "agi://127.0.0.1:4577/call_log") in new stack
   Manager 'sendcron' logged off from 127.0.0.1
    -- &lt;SIP/JGV2012221627-00000097&gt;AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing [201222162712028984000@default:2] Dial("SIP/JGV2012221627-00000097", "SIP/12028984000@JGV2012221627,,tTo") in new stack
   Using SIP RTP CoS mark 5
    -- Called SIP/12028984000@JGV2012221627
   Manager 'sendcron' logged on from 127.0.0.1
   Manager 'sendcron' logged off from 127.0.0.1
       > 0x7ff5c800ea00 -- Strict RTP learning after remote address set to: 208.43.27.84:35780
    -- SIP/JGV2012221627-00000098 is making progress passing it to SIP/JGV2012221627-00000097
       > 0x7ff5c800ea00 -- Strict RTP switching to RTP target address 208.43.27.84:35780 as source
       > 0x7ff5c800ea00 -- Strict RTP learning complete - Locking on source address 208.43.27.84:35780
    -- SIP/JGV2012221627-00000098 answered SIP/JGV2012221627-00000097
    -- Channel SIP/JGV2012221627-00000098 joined 'simple_bridge' basic-bridge &lt;673b5695-2b07-4041-b76e-a52b4896624f&gt;
    -- Channel SIP/JGV2012221627-00000097 joined 'simple_bridge' basic-bridge &lt;673b5695-2b07-4041-b76e-a52b4896624f&gt;

Parang nanyayari kapag Blank yun Dial Prefix for 3-way Calls kinukuha nyang dial prefix un carrier ID JGV2012221627 imbis na un dialplan na 2012221627.

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#11

Updated by Wittie Manansala over 5 years ago

Assignee changed from Regie Irupang to Demian Biscocho

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#12

Updated by Levy Ryan Nolasco over 5 years ago

Status changed from Feedback to Resolved

Dial Prefix for 3-way issue Okay na po ito. This was tested last week with CS team Ian and Lois.

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#13

Updated by Demian Biscocho over 5 years ago

Status changed from Resolved to Closed
% Done changed from 90 to 100

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GOautodial Open Source Omni-channel Contact Center Suite » Version4

Custom queries

Bug #6858

goapiv2 (Campaign page)

Updated by Demian Biscocho almost 6 years ago

Updated by Wittie Manansala almost 6 years ago

Updated by Wittie Manansala almost 6 years ago

Updated by Demian Biscocho almost 6 years ago

Updated by Regie Irupang almost 6 years ago

Updated by Demian Biscocho almost 6 years ago

Updated by Demian Biscocho almost 6 years ago

Updated by Regie Irupang almost 6 years ago

Updated by Regie Irupang almost 6 years ago

Updated by Jackie Alfonso almost 6 years ago

Updated by Wittie Manansala over 5 years ago

Updated by Levy Ryan Nolasco over 5 years ago

Updated by Demian Biscocho over 5 years ago