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Bug #564

closed

Agent monitoring overlay

Added by Demian Biscocho about 11 years ago. Updated about 11 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Chris Lomuntad
Category:
Features
Target version:
GoAutoDial CE 3.0
Start date:
03/25/2013
Due date:
03/26/2013
% Done:

100%

Estimated time:

Description

Please update the "Status" on the agent overlay. Additional status like "Dead" and statuses from the custom entries in "Pause Codes" are not showing.

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Selection_040.jpg (26.9 KB) Selection_040.jpg Demian Biscocho, 03/25/2013 09:48 PM
Selection_039.jpg (58.7 KB) Selection_039.jpg Demian Biscocho, 03/25/2013 09:48 PM
Selection_043.jpg (43.7 KB) Selection_043.jpg Demian Biscocho, 03/25/2013 09:48 PM
Selection_044.jpg (24.3 KB) Selection_044.jpg Demian Biscocho, 03/25/2013 09:48 PM
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 #1

Updated by Chris Lomuntad about 11 years ago

Noted.

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 #2

Updated by Chris Lomuntad about 11 years ago

  • Status changed from New to In Progress
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 #3

Updated by Chris Lomuntad about 11 years ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Chris Lomuntad to Levy Ryan Nolasco

Done with adding the DEAD and PAUSE codes.

Cheers,
Chris

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 #4

Updated by Levy Ryan Nolasco about 11 years ago

  • Assignee changed from Levy Ryan Nolasco to Chris Lomuntad

Hi Sir Chris,

Dead status shows INCALL, While Hangup shows Paused on our Agent Monitoring screen vs the ViciDial Realtime monitoring screen. Please see the screenshot for your reference. Kindly change the Pause Code screen same as the Default Disposition screen. Also, Please include the following features on campaign Hotkeys, Lead Recycling,Pause Codes. Thanks!




Regards,
Ryan

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 #5

Updated by Demian Biscocho about 11 years ago

  • Status changed from Feedback to Closed
  • % Done changed from 0 to 100
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