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Assign agents to individual lists for a campaign?
Added by Jon B over 8 years ago
Hi All,
We were looking to give goautodial ce a try. The way we currently dial is by assigning agents based on skill to lists.
Current Setup:
Campaign: CAMP1
Lists: COLD, TAP1, TAP2, TAP3, CUR1
Agents: agent1, agent2, agent3, agent4
agent1: COLD
agent2: COLD, TAP1
agent3: TAP1, TAP2, TAP3
agent4: CUR1
We were looking to mimic this functionality in goautodial. From my understanding its not possible to assign agents per list but only by campaign. I'm hoping there might be a way to do this.
goautodial info:
Version: 2.9rc1
DB Schema Version: 1379
DB Schema Update Date: 2015-12-03 07:26:07
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