Anyone callbacks not appearing - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Anyone callbacks not appearing

Added by Claire Ross over 9 years ago

2.6.18-371.6.1.el5 (SMP)
Distro Name GoAutoDial CE 3.0

Hi all

Can anyone tell me if there is a setting that allows the callbacks who have recipient setting 'anyone' to show up in the callbacks list of the agents? Or do they get serviced in some other way?

The useronly callbacks are showing up fine.

thanks
Christine

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