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Login error - Sorry, your phone login and password are not active in this system

Added by Diego Castaneda about 10 years ago

Hi all,

I have installed Goautodial and have registered my carrier successfully and checked that registration was successful in asterisk with sip show registry. However, I get the following error when logging into Goautodial: Sorry, your phone login and password are not active in this system, please try again.

I noticed in the wiki that there is an explanation for this that says the following: if the password is using special characters go to vicidial.php, and comment: $phone_pass=ereg_replace("[^0-9a-zA-Z]","",$phone_pass);

This is indeed the case since my carrier does use two special characters in the password, so I wanted to ask you guys how can I go about editing the vicidial.php and comment the section listed above. It will help greatly if you can show step by step instructions as to how to do this since I am a complete newbie to this system.

Thanks for the support!


Replies (1)

RE: Login error - Sorry, your phone login and password are not active in this system - Added by Levy Ryan Nolasco about 10 years ago

Hi,

Please check the user login if you are logging using the correct username and password. You can also check on the user settings "phone password" if it is the same with the phone password of your phone extension login.

Regards,
Ryan

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