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Timeout when agent is at disposition

Added by Alonso Genis over 10 years ago

Dears,

I'd like to know if exists a way to set a timeout in agents' disposition. When an agent is at disposition, it is paused forever. May be we could to give him a time for set a disposition or system sets automatically a default disposition if agent don't do it in time.

Did somebody try this?

Thanks in advanced.
Alonso Genis.


Replies (1)

RE: Timeout when agent is at disposition - Added by Wilper Necesario over 10 years ago

Hi Alonso,

Try to check this feature:
Timer Action - This feature allows you to trigger actions after a certain amount of time. the D1 and D2 DIAL options will launch a call to the Transfer Conference Number presets and send them to the agent session, this is usually used for simple IVR validation AGI applications or just to play a pre-recorded message. WEBFORM will open the web form address. MESSAGE_ONLY will simply display the message that is in the field below. NONE will disable this feature and is the default. HANGUP will hang up the call when the timer is triggered, CALLMENU will send the call to the Call Menu specified in the Timer Action Destination field, EXTENSION will send the call to the Extension that is specified in the Timer Action Destination field, IN_GROUP will send the call to the In-Group specified in the Timer Action Destination field.

Or you can visit this forum maybe it can give you idea.
http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=2&t=25454

Cheers
q^_^p

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