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Change alert sound at the start of a call

Added by Chris Garcia over 12 years ago

Hi to all, I am new to GoAutoDial,

When an inbound call arrives and is about to be picked up by an agent a 'ding' sound is played to the caller.

I want to know how to change the alert sound 'ti-di' (ding) sound to something else, or mute it all together

I have tried uploading other sounds and placing them in the '/var/lib/asterisk/sounds' folder (in the right formats with the rights perms)
and no change to that sound

I have also set the field "Agent alert filename" to the filename I uploaded or to X and no change

any help is appreciated

regards
Chris


Replies (1)

RE: Change alert sound at the start of a call - Added by Jefferson Varias over 12 years ago

Hi,

You also need to change the "Agent Alert Delay" to the length of the audio file you are playing, in milliseconds.

Thanks!

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