Reports & Analytics
I am using Goautodial CE 3.0 RC1 32bit,
Please looking at my picture
In report don't have during call per user or per agent. only total calling time in report.
Thanks
| reports.JPG (38.7 KB) reports.JPG | report in web gui | ||
| report_in_csv.JPG (34.7 KB) report_in_csv.JPG | report export in csv | ||
| recordings.JPG (24.3 KB) recordings.JPG | recording during call per agent or user or extension |
Replies (3)
RE: Reports & Analytics
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Added by Levy Ryan Nolasco almost 11 years ago
Hi,
Good day! You can use the Admin Dashboard for you to be able to view the calls in progress of your agents, You can also view additional user information by navigating to Telephony > Users > Click the green information button on a specific agent you want to view. Please see the screenshot for your reference.
Regards,
Ryan
RE: Reports & Analytics
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Added by Vannak Keo almost 11 years ago
Thanks so much for your reply me.
But it still miss phone number and during calling each time that agent dial to outbound numbers.
RE: Reports & Analytics
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Added by Levy Ryan Nolasco almost 11 years ago
Hi,
Good day! May i know what is your GOadmin version. Have you tried clicking the "Outbound Calls This Time". Please see the attached file.
Regards,
Ryan