Pause Work Difference Issue - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Pause Work Difference Issue

Added by Michael Zia over 8 years ago

Dear Team,

I have an issue my agents Pause time is shown at two different places in Reports & Analytics and both values are different I want to know the reason and also which is calculating what please help

Pause_Work_Difference.PNG (56.5 KB) Pause_Work_Difference.PNG

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