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no available sessions

Added by tec zone about 8 years ago

Whenever trying to log in as agent it says there is no available sessions....
Have changed the server IP even have run the update IP command but the problem still persists . have updated time everything but nothing happened. Please help me


Replies (3)

RE: no available sessions - Added by Jefferson Varias about 8 years ago

Hi,

Can you post the asterisk logs while logging in as agent.

Thank you,

RE: no available sessions - Added by Sajid Khan over 7 years ago

I am having the same problem using ce 3.3

ran setup changed my ip then ran command update_server_ip

i have the same error

updated dial plan

exten => _944.,1,AGI
exten => _944.,2,Dial(SIP/${EXTEN:3}@MYSIPTRUNK,,tTo)
exten => _944.,3,Hangup

still the same issue

select * from vicidial_agent_log
zero rows

select * from vicidial_agent_log_archive
zero rows

select * from vicidial_log
zero rows

select*from vicidial_user_log

Edit    Delete    52    agent001    LOGIN    MYTEST    2016-08-27 00:53:49    1472255629    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWeb...    0|0|1|0                   0    0
    Edit    Delete    53    agent001    LOGIN    MYTEST    2016-08-27 01:02:18    1472256138    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|0|0                   0    0
    Edit    Delete    54    agent003    LOGIN    MYTEST    2016-08-27 01:09:31    1472256571    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|0|0                   0    0
    Edit    Delete    55    agent003    LOGIN    MYTEST    2016-08-27 01:09:41    1472256581    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    56    agent003    LOGIN    MYTEST    2016-08-27 01:09:46    1472256586    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    57    agent003    LOGIN    MYTEST    2016-08-27 01:09:47    1472256587    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    58    agent003    LOGIN    MYTEST    2016-08-27 01:18:17    1472257097    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    59    agent002    LOGIN    MYTEST    2016-08-27 01:18:34    1472257114    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|0|0                   0    0
    Edit    Delete    60    agent002    LOGIN    MYTEST    2016-08-27 01:20:42    1472257242    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    61    agent002    LOGIN    MYTEST    2016-08-27 01:20:53    1472257253    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    62    agent001    LOGIN    MYTEST    2016-08-27 01:21:05    1472257265    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    63    agent001    LOGIN    MYTEST    2016-08-27 01:22:45    1472257365    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    64    agent003    LOGIN    MYTEST    2016-08-27 01:24:29    1472257469    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    65    agent002    LOGIN    MYTEST    2016-08-27 01:25:00    1472257500    AGENTS         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    66    admin    LOGIN    MYTEST    2016-08-27 01:25:16    1472257516    ADMIN         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|0|0                   0    0
    Edit    Delete    67    agent001    LOGIN    MYTEST    2016-08-27 01:26:15    1472257575    ADMIN         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    68    agent001    LOGIN    MYTEST    2016-08-27 01:30:07    1472257807    ADMIN         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|0|0                   0    0
    Edit    Delete    69    agent001    LOGIN    MYTEST    2016-08-27 01:30:31    1472257831    ADMIN         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    70    Agent001    LOGIN    MYTEST    2016-08-27 01:30:42    1472257842    ADMIN         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0
    Edit    Delete    71    Agent001    LOGIN    MYTEST    2016-08-27 01:38:31    1472258311    ADMIN         192.168.0.5    SIP/8001    192.168.0.10    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Geck...    0|0|1|0                   0    0

i changed Agent001 to admni for testing.. still did not log me on

anymore logs i can look at >>>

RE: no available sessions - Added by Sajid Khan over 7 years ago

fixed the issue

UPDATE vicidial_conferences SET server_ip='192.168.0.5' where server_ip='127.0.0.1Mask:2';
select * from vicidial_conferences

UPDATE phones SET server_ip='192.168.0.5' where server_ip='127.0.0.1Mask:2';
select * from phones

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