GOautodial Open Source Omni-channel Contact Center Suite

I have installed the latest version of Goautodial.

The problem is when the agent is on a Autodial mode, no calls are made.

The strange thing is that the lead is actually dialed but the calls are not getting through agents.

This problem doesn't occur with Manual dial.

SIP CONFIG:

[CommPeak]
disallow=all
type=peer
dtmfmode=rfc2833
context=CommPeak
qualify=yes
insecure=invite,port
nat=yes
host=sip.commpeak.com
username=*********
secret=***********
allow=g729

DIAL PLAN:

exten => _1367895843.,1,AGI
exten => _1367895843.,2,Dial(SIP/${EXTEN:10}@CommPeak,,tTo)
exten => _1367895843.,3,Hangup

CLI LOG:

=========================================================================
Connected to Asterisk 1.8.23.0-1_centos5.go RPM by demian@goautodial.com currently running on go (pid = 3447)
Verbosity is at least 4
[Nov 17 21:58:12] -- Registered SIP '8002' at 192.168.0.9:6072
[Nov 17 21:58:16] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 21:58:16] Using SIP RTP CoS mark 5
[Nov 17 21:58:16] > Channel SIP/8002-00000000 was answered.
[Nov 17 21:58:16] -- Executing [8600051@default:1] MeetMe("SIP/8002-00000000", "8600051,F") in new stack
[Nov 17 21:58:16] Parsing '/etc/asterisk/meetme.conf': [Nov 17 21:58:16] Found
[Nov 17 21:58:16] Parsing '/etc/asterisk/meetme-vicidial.conf': [Nov 17 21:58:16] Found
[Nov 17 21:58:16] Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 21:58:16] -- Created MeetMe conference 1023 for conference '8600051'
[Nov 17 21:58:16] -- <SIP/8002-00000000> Playing 'conf-onlyperson.gsm' (language 'en')
[Nov 17 21:58:23] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 21:58:23] -- Executing [136789584361294761459@default:1] AGI in new stack
[Nov 17 21:58:23] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST))
[Nov 17 21:58:23] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 21:58:23] -- Executing [136789584361299872199@default:1] AGI in new stack
[Nov 17 21:58:23] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST))
[Nov 17 21:58:23] -- <Local/136789584361294761459@default-00000000;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 17 21:58:23] -- Executing [136789584361294761459@default:2] Dial("Local/136789584361294761459@default-00000000;2", "SIP/61294761459@CommPeak,,tTo") in new stack
[Nov 17 21:58:23] Using SIP RTP CoS mark 5
[Nov 17 21:58:23] -- Called SIP/61294761459@CommPeak
[Nov 17 21:58:23] -- <Local/136789584361299872199@default-00000001;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 17 21:58:23] -- Executing [136789584361299872199@default:2] Dial("Local/136789584361299872199@default-00000001;2", "SIP/61299872199@CommPeak,,tTo") in new stack
[Nov 17 21:58:23] Using SIP RTP CoS mark 5
[Nov 17 21:58:23] -- Called SIP/61299872199@CommPeak
[Nov 17 21:58:25] -- SIP/CommPeak-00000001 is making progress passing it to Local/136789584361294761459@default-00000000;2
[Nov 17 21:58:26] -- SIP/CommPeak-00000002 is making progress passing it to Local/136789584361299872199@default-00000001;2
[Nov 17 21:58:31] -- SIP/CommPeak-00000001 answered Local/136789584361294761459@default-00000000;2
[Nov 17 21:58:31] > Channel Local/136789584361294761459@default-00000000;1 was answered.
[Nov 17 21:58:31] -- Executing [8369@default:1] Playback("Local/136789584361294761459@default-00000000;1", "sip-silence") in new stack
[Nov 17 21:58:31] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 21:58:31] -- <Local/136789584361294761459@default-00000000;1> Playing 'sip-silence.gsm' (language 'en')
[Nov 17 21:58:31] -- Executing [8369@default:2] AGI in new stack
[Nov 17 21:58:31] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST))
[Nov 17 21:58:31] -- <Local/136789584361294761459@default-00000000;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 17 21:58:31] -- Executing [8369@default:3] AMD in new stack
[Nov 17 21:58:31] -- AMD: Local/136789584361294761459@default-00000000;1 (N/A) (N/A) (Fmt: slin)
[Nov 17 21:58:31] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Nov 17 21:58:31] -- AMD: Channel [Local/136789584361294761459@default-00000000;1]. Changed state to STATE_IN_SILENCE
[Nov 17 21:58:32] -- SIP/CommPeak-00000002 answered Local/136789584361299872199@default-00000001;2
[Nov 17 21:58:32] > Channel Local/136789584361299872199@default-00000001;1 was answered.
[Nov 17 21:58:32] -- Executing [8369@default:1] Playback("Local/136789584361299872199@default-00000001;1", "sip-silence") in new stack
[Nov 17 21:58:32] -- <Local/136789584361299872199@default-00000001;1> Playing 'sip-silence.gsm' (language 'en')
[Nov 17 21:58:32] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 21:58:32] -- Executing [8369@default:2] AGI in new stack
[Nov 17 21:58:32] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST))
[Nov 17 21:58:32] -- <Local/136789584361299872199@default-00000001;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 17 21:58:32] -- Executing [8369@default:3] AMD in new stack
[Nov 17 21:58:32] -- AMD: Local/136789584361299872199@default-00000001;1 (N/A) (N/A) (Fmt: slin)
[Nov 17 21:58:32] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Nov 17 21:58:32] -- AMD: Channel [Local/136789584361299872199@default-00000001;1]. Changed state to STATE_IN_SILENCE
[Nov 17 21:58:33] -- AMD: Channel [Local/136789584361294761459@default-00000000;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Nov 17 21:58:33] -- Executing [8369@default:4] AGI in new stack
[Nov 17 21:58:33] -- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
[Nov 17 21:58:34] -- AMD: Channel [Local/136789584361299872199@default-00000001;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Nov 17 21:58:34] -- Executing [8369@default:4] AGI in new stack
[Nov 17 21:58:34] -- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
[Nov 17 21:58:34] -- <Local/136789584361294761459@default-00000000;1>AGI Script VD_amd.agi completed, returning 0
[Nov 17 21:58:34] -- Executing [8369@default:5] AGI in new stack
[Nov 17 21:58:34] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Nov 17 21:58:35] -- <Local/136789584361299872199@default-00000001;1>AGI Script VD_amd.agi completed, returning 0
[Nov 17 21:58:35] -- Executing [8369@default:5] AGI in new stack
[Nov 17 21:58:35] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Nov 17 21:58:35] -- <Local/136789584361294761459@default-00000000;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Nov 17 21:58:35] -- Executing [8369@default:6] AGI in new stack
[Nov 17 21:58:35] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Nov 17 21:58:36] -- <Local/136789584361299872199@default-00000001;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Nov 17 21:58:36] -- Executing [8369@default:6] AGI in new stack
[Nov 17 21:58:36] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Nov 17 21:58:37] -- <Local/136789584361294761459@default-00000000;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Nov 17 21:58:37] -- Executing [8369@default:7] Hangup("Local/136789584361294761459@default-00000000;1", "") in new stack
[Nov 17 21:58:37] Spawn extension (default, 8369, 7) exited non-zero on 'Local/136789584361294761459@default-00000000;1'
[Nov 17 21:58:37] -- Executing [h@default:1] AGI in new stack
[Nov 17 21:58:37] -- <Local/136789584361299872199@default-00000001;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Nov 17 21:58:37] -- Executing [8369@default:7] Hangup("Local/136789584361299872199@default-00000001;1", "") in new stack
[Nov 17 21:58:37] Spawn extension (default, 8369, 7) exited non-zero on 'Local/136789584361299872199@default-00000001;1'
[Nov 17 21:58:37] -- Executing [h@default:1] AGI in new stack
[Nov 17 21:58:38] -- <Local/136789584361294761459@default-00000000;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Nov 17 21:58:38] -- Executing [h@default:1] AGI in new stack
[Nov 17 21:58:38] -- <Local/136789584361299872199@default-00000001;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Nov 17 21:58:38] -- Executing [h@default:1] AGI in new stack
[Nov 17 21:58:39] -- <Local/136789584361294761459@default-00000000;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----15-----7 completed, returning 0
[Nov 17 21:58:39] Spawn extension (default, 136789584361294761459, 2) exited non-zero on 'Local/136789584361294761459@default-00000000;2'
[Nov 17 21:58:39] -- <Local/136789584361299872199@default-00000001;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----15-----6 completed, returning 0
[Nov 17 21:58:39] Spawn extension (default, 136789584361299872199, 2) exited non-zero on 'Local/136789584361299872199@default-00000001;2'
[Nov 17 21:59:02] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 21:59:02] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 21:59:02] Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 21:59:03] Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 21:59:07] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 21:59:07] Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 21:59:42] NOTICE3554: chan_sip.c:23436 handle_request_invite: Failed to authenticate device 701<sip:701@103.3.227.66>;tag=8efb4b9a
[Nov 17 21:59:45] NOTICE3554: chan_sip.c:23436 handle_request_invite: Failed to authenticate device 701<sip:701@103.3.227.66>;tag=f2612d3d
[Nov 17 22:00:01] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 22:00:01] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 22:00:01] Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 22:00:02] Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 22:00:06] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 22:00:06] Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 22:00:19] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 22:00:19] -- Executing [136789584361294823996@default:1] AGI in new stack
[Nov 17 22:00:19] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST))
[Nov 17 22:00:19] -- <Local/136789584361294823996@default-00000002;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 17 22:00:19] -- Executing [136789584361294823996@default:2] Dial("Local/136789584361294823996@default-00000002;2", "SIP/61294823996@CommPeak,,tTo") in new stack
[Nov 17 22:00:19] Using SIP RTP CoS mark 5
[Nov 17 22:00:19] -- Called SIP/61294823996@CommPeak
[Nov 17 22:00:19] Manager 'sendcron' logged on from 127.0.0.1
[Nov 17 22:00:19] -- Executing [136789584361422690273@default:1] AGI in new stack
[Nov 17 22:00:19] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST))
[Nov 17 22:00:19] -- <Local/136789584361422690273@default-00000003;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 17 22:00:19] -- Executing [136789584361422690273@default:2] Dial("Local/136789584361422690273@default-00000003;2", "SIP/61422690273@CommPeak,,tTo") in new stack
[Nov 17 22:00:19] Using SIP RTP CoS mark 5
[Nov 17 22:00:19] -- Called SIP/61422690273@CommPeak
[Nov 17 22:00:21] -- SIP/CommPeak-00000003 is making progress passing it to Local/136789584361294823996@default-00000002;2
[Nov 17 22:00:29] -- SIP/CommPeak-00000004 is making progress passing it to Local/136789584361422690273@default-00000003;2
[Nov 17 22:00:33] -- SIP/CommPeak-00000004 answered Local/136789584361422690273@default-00000003;2
[Nov 17 22:00:33] > Channel Local/136789584361422690273@default-00000003;1 was answered.
[Nov 17 22:00:33] -- Executing [8369@default:1] Playback("Local/136789584361422690273@default-00000003;1", "sip-silence") in new stack
[Nov 17 22:00:33] Manager 'sendcron' logged off from 127.0.0.1
[Nov 17 22:00:33] -- <Local/136789584361422690273@default-00000003;1> Playing 'sip-silence.gsm' (language 'en')
[Nov 17 22:00:33] -- Executing [8369@default:2] AGI in new stack
[Nov 17 22:00:33] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST))
[Nov 17 22:00:33] -- <Local/136789584361422690273@default-00000003;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 17 22:00:33] -- Executing [8369@default:3] AMD in new stack
[Nov 17 22:00:33] -- AMD: Local/136789584361422690273@default-00000003;1 (N/A) (N/A) (Fmt: slin)
[Nov 17 22:00:33] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Nov 17 22:00:33] -- AMD: Channel [Local/136789584361422690273@default-00000003;1]. Changed state to STATE_IN_SILENCE
[Nov 17 22:00:35] -- AMD: Channel [Local/136789584361422690273@default-00000003;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Nov 17 22:00:35] -- Executing [8369@default:4] AGI in new stack
[Nov 17 22:00:35] -- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
[Nov 17 22:00:36] -- <Local/136789584361422690273@default-00000003;1>AGI Script VD_amd.agi completed, returning 0
[Nov 17 22:00:36] -- Executing [8369@default:5] AGI in new stack
[Nov 17 22:00:36] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Nov 17 22:00:37] -- <Local/136789584361422690273@default-00000003;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Nov 17 22:00:37] -- Executing [8369@default:6] AGI in new stack
[Nov 17 22:00:37] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Nov 17 22:00:38] -- <Local/136789584361422690273@default-00000003;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Nov 17 22:00:38] -- Executing [8369@default:7] Hangup("Local/136789584361422690273@default-00000003;1", "") in new stack
[Nov 17 22:00:38] Spawn extension (default, 8369, 7) exited non-zero on 'Local/136789584361422690273@default-00000003;1'
[Nov 17 22:00:38] -- Executing [h@default:1] AGI in new stack
[Nov 17 22:00:39] -- <Local/136789584361422690273@default-00000003;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Nov 17 22:00:39] -- Executing [h@default:1] AGI in new stack
[Nov 17 22:00:40] -- <Local/136789584361422690273@default-00000003;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----20-----6 completed, returning 0
[Nov 17 22:00:40] Spawn extension (default, 136789584361422690273, 2) exited non-zero on 'Local/136789584361422690273@default-00000003;2'
go*CLI>
Disconnected from Asterisk server