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One agent handling many campaigns

Added by Mohammad Abu Musa almost 9 years ago

I have two DIDs for two unique campaigns (each has its own script) connected to GoAutodial, the issue is I have only one agent that must handle these two campaigns. when I want the agent to login I can select only one campaign but not both. What is the solution for this issue.

Here is a full description of what we want to do (we already achived almost all of the steps below)
We work in the lead generation business, where we run online advertising campaigns on behalf of our clients. the process is pretty simple we send leads to a specific landing page on behalf of our client with a specific tracking number in Dubai. (example: http://www.petsittingservicesdubai.com/).

Our business objective is
Extend our services one extra step by providing an agent service on behalf of our clients.
Assign two Dubai DID numbers that maps to two different unique clients (dentist & AC maintenance) (Done)
Create one queue for the two numbers (Done)
Assign one agent to this queue.(Done)
For each number we have a specific call script and form to filled during and after the call (This is the issue)
Call announcements and IVR during the call (I think will be solved if we solve the point above)


Replies (1)

RE: One agent handling many campaigns - Added by Jefferson Varias over 8 years ago

Hi,

Agents can only login on 1 campaign, what you can do is to enable both DID on 1 campaign and setup the scripts on each DID or Ingroup.

Thanks

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