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Agent Interface disabled when selecting Campaign

Added by Bassem Mettichi almost 9 years ago

Dear friends,

i have installed the goautodial last version, from the first install all was working fine, but every time i have problem with one of the agent account, when i try to log in as an agent i access the agent interface but when i try to select the campaign the agent interface became disbaled and in the place of selecting campaign it give me the name of the agent, the picture describes what iam talking about, please help me, i have checked the sip account 8002 and the agent user account agent002 and it has the same configuration as other accounts, i don't understant what he behaves like this.

Thanks in advance

agent002.png (38.7 KB) agent002.png

Replies (3)

RE: Agent Interface disabled when selecting Campaign - Added by Levy Ryan Nolasco almost 9 years ago

Hi,

Aside from checking the user. Have you tried deleting it and create the same user as well?

RE: Agent Interface disabled when selecting Campaign - Added by sanae sana almost 9 years ago

Hi,
I have the same problem,
did you find any solution ?

RE: Agent Interface disabled when selecting Campaign - Added by Jefferson Varias almost 9 years ago

Hi,

You can try to check the user id that encounter the issue, you can also try to delete and create the user id.

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