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MANUAL DIAL

Added by Marco Aurélio Paula over 11 years ago

Hi can monitor the real-time connections that the agent does in MANUAL DIAL? This is only possible connections with the agent paused?

Thank you,

Marco Paula


Replies (2)

RE: MANUAL DIAL - Added by Levy Ryan Nolasco over 11 years ago

Hi Marco,

Good day! Can you elaborate more on your concern? Manual dial using agent interface or direct dialing from a softphone? You can monitor agents call on a real-time screen predictively or on a manual dial method.

Regards,
Ryan

RE: MANUAL DIAL - Added by burak bakirtas over 11 years ago

reports -> Real-Time Main Report
you can choose report options

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