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cause code 18

Added by george lagardo about 10 years ago

Hello

I am facing NA NO ANSWER AUTODIAL, percentage issue, when i check i find more 40% of calls are disposed by dialer as NA ( No answer autodial). and on the screen i get " CAUSE CODE 18. " Cause No. 18 - no user responding. is there a way to increase the dial time-out more than 60 sec. if possible 90sec.

because i am wasting my leads at the moment because of that ..

Goautodial version 3.0

Regards
George


Replies (1)

RE: cause code 18 - Added by Levy Ryan Nolasco about 10 years ago

Hi George,

Please post your asterisk CLI logs while attemping a call. You can also try calling the phone numbers tagged as NA to make sure it is working, You can also ask assistance from your VoIP provider regarding this issue.

Regards,
Levy Ryan

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