inbound call not appearing on agent interface - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

inbound call not appearing on agent interface

Added by anita meliho over 10 years ago

Hi everyone
i am using goautodial 3.0
i have configured carrier and inbound campaign. when agent log-in in the campaign, my soft phone ring and i can hear 'conf-onlyperson' message. but the inbound calls just ring in my soft phone and nothing appear on agent interface showing that agent is in live call. thanks for helping me

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Replies (2)

RE: inbound call not appearing on agent interface - Added by Levy Ryan Nolasco over 10 years ago

Hi,

Good day! Please make sure your inbound number is routed to your ingroup.

Regards,
Ryan

RE: inbound call not appearing on agent interface - Added by anita meliho over 10 years ago

many thanks Ryan, i have made it. now i can take calls from agent interface

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