hello all,
i just setup my first autodial server,
and i have a crm that i developed on php,
i want to integrate with goautodial predictive dialer :)
can anyone point me to the right direction to accomplish those goals? :
1. call php file on events fired- "call started/ call ended" with parameters of phone number and extansion (on call establish/ended)
2. push numbers to list via php (add to database?)
3. play/stop predictive campagin
4. mark user as unavialable to recive call from dialer, and mark as available again
my final goal is to push numbers via api,
let them all dial at once (or at the predictive rate)
and transfer live calls to agents, with the events to show the clients info with ajax switched window..
let a manager to stop/play the campaign from within the crm
i manage to do so far is
click2call, directly connect a number to extention via php
i do have need for that fut not on the predictive part
if you happend to have a direction for my how to accomplish those goald, please reply :) :) :)
thanks for the help :)
CRM integration via API