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Answering Machine detection

Added by Gary Rivers over 10 years ago

I was wondering how to use the answering machine detection feature. I have turned it on in my campaign and uploaded a sound file to play, but it never seems to work. Is there something else that needs to be set? Also is there a button that can be displayed on the agent side that will allow them to manually play the sound file?

Thanks,
Gary


Replies (1)

RE: Answering Machine detection - Added by Levy Ryan Nolasco over 10 years ago

Gary Rivers wrote:

I was wondering how to use the answering machine detection feature. I have turned it on in my campaign and uploaded a sound file to play, but it never seems to work. Is there something else that needs to be set?

You need to enable the "AMD send to Action" on your Campaign Settings.

AMD send to Action - This option allows you to define whether a call is sent to the AMD Action when an answering machine is detected. If this is set to N, then the call will be hung up as soon as it is determined to be an answering machine. Default is N.

Also is there a button that can be displayed on the agent side that will allow them to manually play the sound file?

Yes, When your agent is engaged or INCALL click the Transfer button then click the VM Button(it is a small telephone icon).

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