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pause code /auto logout issue

Added by george lagardo over 11 years ago

Hello,

i am using the Goautodial version 3 the latest and also did the update to latest updates, i have a problem with my users , few of my users forgets to select pause codes when they select pause, and others do it on purpose, while taking short or long breaks, is there a way to Auto logout those agents who are inactive/paused but did not select any pause code for x minutes.

regards
George


Replies (1)

RE: pause code /auto logout issue - Added by Jefferson Varias over 11 years ago

Hi George,

Good day!

Auto logout feature is not available, force-logging out agents is possibly manually, but it can result in inconsistencies in some logs, as well as some other issues.

Thank you!

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