How to set a call on queue when all agents are Speaking
Good Afternoon dears,
When all agents are speaking, if i make a new call, i hear the ivr and then a message 'goodbye' and call hangs up.
I´m Using AgentDirect. How to put call waiting when all agents are busy?
PLs need ur help urgently!
Replies (2)
RE: How to set a call on queue when all agents are Speaking
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Added by Jon Stant over 4 years ago
José, it seems that now is no longer open source, nobody will answer you, if you want on the platform you have a chat that before asking the question are already telling you to pay $ 1600 :) :)
RE: How to set a call on queue when all agents are Speaking
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Added by Levy Ryan Nolasco over 4 years ago
Hi Jose,
If the call came from IVR you can set the timeout option. By default IVR call timeout is set to 10 secs. Add TIMEOUT option on your IVR and set the ROUTE back to your IVR or an ingroup. If the call is in ingroup or AGENT DIRECT by default the drop call seconds is set to 360 seconds. You can set the DROP Action to Ingroup and set it back to your ingroup for it to loop back.