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Latency to reach the agents PC

Added by James Lagardo almost 11 years ago

Hi,
I have observed many times that there is high latency between the agents PC and the dialer when we type "SIP SHOW PEERS" in ASTERISK, below is the example, due to which there is lots of voice issue in the calls.

Name/username Host Dyn Nat ACL Port Status
8020/8020 192.168.1.30 D N 11792 OK (6 ms)
8019/8019 (Unspecified) D N 0 UNKNOWN
8018/8018 (Unspecified) D N 0 UNKNOWN
8017/8017 (Unspecified) D N 0 UNKNOWN
8016/8016 192.168.1.185 D N 17280 OK (101 ms)
8015/8015 192.168.1.198 D N 25758 UNREACHABLE
8014/8014 (Unspecified) D N 0 UNKNOWN
8013/8013 (Unspecified) D N 0 UNKNOWN
8012/8012 (Unspecified) D N 0 UNKNOWN
8011/8011 (Unspecified) D N 0 UNKNOWN
8010/8010 (Unspecified) D N 0 UNKNOWN
8009/8009 (Unspecified) D N 0 UNKNOWN
8008/8008 (Unspecified) D N 0 UNKNOWN
8007/8007 (Unspecified) D N 0 UNKNOWN
8006/8006 (Unspecified) D N 0 UNKNOWN
8005/8005 (Unspecified) D N 0 UNKNOWN
8004/8004 (Unspecified) D N 0 UNKNOWN
8003/8003 (Unspecified) D N 0 UNKNOWN
8002/8002 (Unspecified) D N 0 UNKNOWN
8001/8001 192.168.1.194 D N 39388 OK (101 ms)
novanet/******* 203.153.53.140 N 5060 OK (17 ms)
21 sip peers [Monitored: 4 online, 17 offline Unmonitored: 0 online, 0 offline]

but when we try to ping the dialer from agents PC the time is -1ms, how to reduce the latency between the two......


Replies (2)

RE: Latency to reach the agents PC - Added by Levy Ryan Nolasco almost 11 years ago

Hi,

Good day! Based on the information you posted your phone extension have different latency, it could be from the workstation or network, kindly check the workstation, port or switch where it is connected.

8020/8020 192.168.1.30 D N 11792 OK (6 ms)
8019/8019 (Unspecified) D N 0 UNKNOWN
8018/8018 (Unspecified) D N 0 UNKNOWN
8017/8017 (Unspecified) D N 0 UNKNOWN
8016/8016 192.168.1.185 D N 17280 OK (101 ms)

Regards,
Ryan

RE: Latency to reach the agents PC - Added by James Lagardo almost 11 years ago

Hi,
I have checked out the network, and also checked the ping response from both the end (dialer and agents PC) and all are less than 1ms, but when i check with SIP SHOW PEERS in ASTERISK i get high latency, infect I have checked using all the systems in the same switch, still the same.

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