GOautodial Open Source Omni-channel Contact Center Suite

[general]

static=yes

writeprotect=no

[globals]

CONSOLE=Console/dsp                             ; Console interface for demo

TRUNK=DAHDI/r1                                    ; Trunk interface

TRUNKX=DAHDI/r2					; 2nd trunk interface

TRUNKIAX=IAX2/ASTtest1:test@10.10.10.16:4569	; IAX trunk interface

TRUNKIAX1=IAX2/ASTtest1:test@10.10.10.16:4569	; IAX trunk interface

TRUNKBINFONE=IAX2/1112223333:PASSWORD@iax.binfone.com	; IAX trunk interface

SIPtrunk=SIP/1234:PASSWORD@sip.provider.net	; SIP trunk

#include extensions-vicidial.conf

[trunkinbound]

; DID call routing process

; exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi)  ; use this one instead of the one below if you are having delay issues, and match to number of received digits

exten => _X.,1,AGI(agi-DID_route.agi)

exten => _X.,n,Hangup()

; If you have DIDs that arrive with a plus sign at the beginning then uncomment

;exten => _+X.,1,AGI(agi-DID_route.agi)

;exten => _+X.,n,Hangup()

; FastAGI for VICIDIAL/astGUIclient call logging

exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

[loopback-no-log]

; This context is to accept calls that have already been logged in another context in Vicidial 

; and has been sent through one of the loopbacks. This is why this context is missing the h extension.

; Do not put any extensions in this context unless you specifically understand what this means.

;exten => _91NXXNXXXXXX,1,Dial(${TRUNKX}/${EXTEN:1},,To)

;exten => _91NXXNXXXXXX,n,Hangup()

; special Canadian PRI callerIDname settings FOR USE IN LOOPBACK CONTEXT ONLY

;exten => _91NXXNXXXXXX,1,Set(CALLERID(name)="ACME Widgets")

;exten => _91NXXNXXXXXX,n,AGI(agi-CANADA_PRI_CIDname.agi)

;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)

;exten => _91NXXNXXXXXX,n,Hangup()

exten => _999XX11112,1,Wait(2)

exten => _999XX11112,n,Answer()

exten => _999XX11112,n,Playback(ss-noservice)

exten => _999XX11112,n,Playback(vm-goodbye)

exten => _999XX11112,n,Hangup()

[default]

include => vicidial-auto

exten => _85210XXXXX,1,Answer()

exten => _85210XXXXX,n,Dial(SIP/001/${EXTEN:3},60,tTo)

exten => _85210XXXXX,n,Hangup()

exten => _852XXXXXXXXXX,1,Answer()

exten => _852XXXXXXXXXX,n,Dial(SIP/002/045${EXTEN:3},60,tTo)

exten => _852XXXXXXXXXX,n,Hangup()

; Local agent alert extensions

exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)

exten => _8600XXX*.,n,Hangup()

exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)

exten => _78600XXX*.,n,Hangup()

; Local blind monitoring

exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)

exten => _08600XXX,n,Hangup()

; playback of recorded prompts

exten => _851XXXXX,1,Answer()

exten => _851XXXXX,n,Playback(${EXTEN})

exten => _851XXXXX,n,Hangup()

; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL

exten => _6851XXXXX,1,Answer()

exten => _6851XXXXX,n,WaitForSilence(2000,1,90)

exten => _6851XXXXX,n,Playback(sip-silence)

exten => _6851XXXXX,n,Playback(${EXTEN:1})

exten => _6851XXXXX,n,Hangup()

exten => _7851XXXXX,1,WaitForSilence(2000,2) ; AMD got machine.  leave message after recording

exten => _7851XXXXX,n,Playback(${EXTEN:1})

exten => _7851XXXXX,n,AGI(VD_amd_post.agi,${EXTEN:1})

exten => _7851XXXXX,n,Hangup()

; FastAGI for VICIDIAL/astGUIclient call logging

exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

; Example phone extensions

; 100-350 phone extensions now auto-generated, so no need to uncommend them

; extensions for other SIP and IAX call center phones

;   cc100-cc150 SIP Phones

;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)

;exten => _1[0-5]X,n,Hangup()

;   cc300-cc350 IAX Phones

;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)

;exten => _3[0-5]X,n,Hangup()

; extensions if using a T1 channelbank

;exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)

;exten => _19XX,n,Hangup()

; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)

;exten => 4001,1,Dial(Zap/1,30,o)	; ring Zap device 1

;exten => 4001,n,Voicemail(u4001)         ; Send to voicemail...

;exten => 4001,n,Hangup()

; # timeout invalid rules

exten => #,1,Playback(invalid)              ; "Thanks for trying the demo"

exten => #,2,Hangup()                     ; Hang them up.

exten => t,1,Goto(#,1)                  ; If they take too long, give up

exten => t,n,Hangup()

exten => i,1,Playback(invalid)          ; "That's not valid, try again"

exten => i,n,Hangup()

; Extensions for performance testing 

;exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _91999NXXXXXX,n,Dial(${TRUNKloop}/${EXTEN:2},,tTo)

;exten => _91999NXXXXXX,n,Hangup()

;exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => 999999999999,n,Dial(${TRUNKloop}/${EXTEN:1},,tTo)

;exten => 999999999999,n,Hangup()

; This is a loopback dialaround to allow for hearing of ringing for 3way calls

exten => _881NXXNXXXXXX,1,Answer()

exten => _881NXXNXXXXXX,n,Dial(${TRUNKloop}/9${EXTEN:2},,To)

exten => _881NXXNXXXXXX,n,Hangup()

; Vtiger fax and email log extensions

exten => _9118XXXXXXXX,1,Dial(${TRUNKblind}/9998818112,55,to)

exten => _9118XXXXXXXX,n,Hangup()

exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to)

exten => _9119XXXXXXXX,n,Hangup()

; CARRIER DIALING EXTENSIONS, USE THE ADMIN INTERFACE TO PROGRAM THESE

; dial an 800 outbound number

;exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _91800NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)

;exten => _91800NXXXXXX,n,Hangup()

;exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _91888NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)

;exten => _91888NXXXXXX,n,Hangup()

;exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _91877NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)

;exten => _91877NXXXXXX,n,Hangup()

;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _91866NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)

;exten => _91866NXXXXXX,n,Hangup()

;exten => _91855NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _91855NXXXXXX,n,Dial(${TRUNK}/${EXTEN:1},,To)

;exten => _91855NXXXXXX,n,Hangup()

; dial a long distance outbound number

; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls

;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)

;exten => _91NXXNXXXXXX,n,Hangup()

; dial a local outbound number (modified because of only LD T1)

;exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _9NXXXXXX,n,Dial(${TRUNK}/1727${EXTEN:1},,To)

;exten => _9NXXXXXX,n,Hangup()

; dial a local 727 outbound number with area code

;exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _9727NXXXXXX,n,Dial(${TRUNK}/1${EXTEN:1},,To)

;exten => _9727NXXXXXX,n,Hangup()

; dial a long distance outbound number to the UK

; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls, 

;exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _901144XXXXXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},55,To)

;exten => _901144XXXXXXXXXX,n,Hangup()

; dial a long distance outbound number to Australia

; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls, 

;exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

;exten => _901161XXXXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)

;exten => _901161XXXXXXXXX,n,Hangup()

; dial a long distance outbound number through BINFONE

; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91NXXNXXXXXX,n,Dial(${TRUNKIAX}/${EXTEN:1},55,To)

; exten => _91NXXNXXXXXX,n,Hangup()

; dial a long distance outbound number through a SIP provider

; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91NXXNXXXXXX,n,Dial(sip/${EXTEN:1}@SIPtrunk,55,o)

; exten => _91NXXNXXXXXX,n,Hangup()

; special extensions for North America to catch invalid phone numbers

; exten => _91XXX[0-1]XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91XXX[0-1]XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91XXX[0-1]XXXXXX,n,Hangup()

; exten => _91[0-1]XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91[0-1]XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91[0-1]XXXXXXXXX,n,Hangup()

; exten => _91XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91XXXXXX,n,Hangup()

; exten => _91XXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91XXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91XXXXXXX,n,Hangup()

; exten => _91XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91XXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91XXXXXXXX,n,Hangup()

; exten => _91XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91XXXXXXXXX,n,Hangup()

; exten => _91XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91XXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91XXXXXXXXXXX,n,Hangup()

; exten => _91XXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91XXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91XXXXXXXXXXXX,n,Hangup()

; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91XXXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)

; exten => _91XXXXXXXXXXXXX,n,Hangup()

; block calls to 555 numbers

; exten => _91NXX555NXXX,1,AGI(agi://127.0.0.1:4577/call_log) 

; exten => _91NXX555NXXX,n,Dial(${TRUNKloop}/8889990011112,,to) 

; exten => _91NXX555NXXX,n,Hangup()

; dial a USA long distance outbound number through the loopback-no-log context

; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => _91NXXNXXXXXX,n,Dial(${TRUNKloop}/888${EXTEN:2},55,o)

; exten => _91NXXNXXXXXX,n,Hangup()

;exten => _888NXXNXXXXXX,1,Goto(loopback-no-log,91${EXTEN:3},1)

;exten => _888NXXNXXXXXX,n,Hanguo()

exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)

exten => 8889990011112,n,Hanguo()

; Inbound call from BINFONE

; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log)

; exten => 1112223333,n,Dial(sip/gs102,55,o)

; exten => 1112223333,n,Hangup()

; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery

;exten => 7275551212,1,Ringing()

;exten => 7275551212,n,Wait(1)

;exten => 7275551212,n,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----${CALLERID(all)}-----${CALLERID(num)}-----${CALLERID(name)})

;exten => 7275551212,n,Answer()

;exten => 7275551212,n,Dial(sip/spa2000&sip/spa2001,30,To)

;exten => 7275551212,n,Voicemail(u2000)

;exten => 7275551212,n,Hangup()

; parameters for call_inbound.agi (7 fields separated by five dashes "-----"):

; 1. the extension of the phone to ring as defined in the asterisk.phones table

; 2. the phone number that was called, for the live_inbound/_log entry

; 3. a text description of the number that was called in

; 4-7. optional fields, they are also passed as fields in the GUI to web browser

; This is not part of VICIDIAL, it is for astGUIclient agent use only

; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS T1

;    with 10 digit ANI and 4 digit DNIS star separated

;exten => _**3429,1,Ringing

;exten => _**3429,n,AGI(agi://127.0.0.1:4577/call_log)

;exten => _**3429,n,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)

;exten => _**3429,n,Answer()

;exten => _**3429,n,Dial(sip/spa2000&sip/spa2001,30,to)

;exten => _**3429,n,Voicemail(u2000)

;exten => _**3429,n,Hangup()

; Extension 3429 - with ANI [callerID]

;exten => _*NXXNXXXXXX*3429,1,Ringing

;exten => _*NXXNXXXXXX*3429,n,AGI(agi://127.0.0.1:4577/call_log)

;exten => _*NXXNXXXXXX*3429,n,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)

;exten => _*NXXNXXXXXX*3429,n,Answer()

;exten => _*NXXNXXXXXX*3429,n,Dial(sip/spa2000&sip/spa2001,30,to)

;exten => _*NXXNXXXXXX*3429,n,Voicemail(u2000)

;exten => _*NXXNXXXXXX*3429,n,Hangup()

; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes "-----"):

; Below are the parameters needed for the script to be run properly

; 1. the method of call handling for the script:

; 	- CID - 	CID received, add record with phone number

; 	- CIDLOOKUP - 	Lookup CID to find record in whole system

; 	- CIDLOOKUPRL -	Restrict lookup to one list

; 	- CIDLOOKUPRC -	Restrict lookup to one campaign's lists

;     - CLOSER -      Closer calls from VICIDIAL fronters

; 	- ANI - 	ANI received, add record with phone number (based on RBS T1s)

; 	- ANILOOKUP - 	Lookup ANI to find record in whole system

; 	- ANILOOKUPRL -	Restrict lookup to one list

; 	- ANILOOKUPRC -	Restrict lookup to one campaign's lists

; 	- VID -		Add record with Vendor Lead Code received as argument 12

; 	- VIDLOOKUP - 	Lookup Vendor Lead Code received as argument 12 to find record in whole system

; 	- VIDLOOKUPRL -	Restrict lookup to one list (argument 12)

; 	- VIDLOOKUPRC -	Restrict lookup to one campaign's lists (argument 12)

; 	- VIDPROMPT - 	Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code

; 	- VIDPROMPTLOOKUP - 	Prompt Vendor Lead Code to User with IVR to find record in whole system

; 	- VIDPROMPTLOOKUPRL -	Restrict lookup to one list

; 	- VIDPROMPTLOOKUPRC -	Restrict lookup to one campaign's lists

; 	- 3DIGITID - 	Enter 3 digit code to go to agent

; 	- 4DIGITID - 	Enter 4 digit code to go to agent

; 	- XDIGITID - 	Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)

; 2. the method of searching for an available agent:

; 	- LO - Load Balance Overflow only (priority to home server)

; 	- LB - <default> Load Balance total system

; 	- SO - Home server only

; 3. the full name of the IN GROUP to be used in vicidial for the inbound call

; 4. the phone number that was called, for the log entry

; 5. the callerID or lead_id of the person that called(usually overridden)

; 6. the park extension audio file name if used

; 7. the status of the call initially(usually not used)

; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)

; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)

; 10. the campaign_id to search within lists if CIDLOOKUPRC

; 11. the user to queue the call to for AGENTDIRECT in-group calls

; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID

;

; inbound VICIDIAL call with CID delivery through T1 PRI

;exten => 1234,1,Answer()                  ; Answer the line

;exten => 1234,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)

;exten => 1234,n,Hangup()

; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]

exten => _90009.,1,Answer()                  ; Answer the line

exten => _90009.,n,Dial(${TRUNKloop}/9${EXTEN},,to)

exten => _90009.,n,Hangup()

exten => _990009.,1,Answer()                  ; Answer the line, Sometimes needs to be removed

exten => _990009.,n,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)

exten => _990009.,n,Hangup()

; DID forwarded calls

exten => _99909*.,1,Answer()

exten => _99909*.,n,AGI(agi-VDAD_ALL_inbound.agi)

exten => _99909*.,n,Hangup()

; barge monitoring extension

exten => 8159,1,ZapBarge()

exten => 8159,n,Hangup()

; ZapBarge direct channel extensions

exten => _86120XX,1,ZapBarge(${EXTEN:5})

exten => _86120XX,n,Hangup()

; MeetMe Adjustment Extensions

exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})

exten => _X48600XXX,2,Hangup()

exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})

exten => _X38600XXX,2,Hangup()

exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})

exten => _X28600XXX,2,Hangup()

exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})

exten => _X18600XXX,2,Hangup()

exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)

exten => _55558600XXX,2,Hangup()

; immediate hangup extension

exten => 8300,1,Hangup()

; astGUIclient conferences

exten => _86000[0-4]X,1,Meetme(${EXTEN},q)

exten => _86000[0-4]X,n,Hangup()

; VICIDIAL conferences

exten => _86000[5-9]X,1,Meetme(${EXTEN},F)

exten => _86000[5-9]X,n,Hangup()

exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)

exten => _8600[1-2]XX,n,Hangup()

; quiet entry and leaving conferences for VICIDIAL (inbound announce, SendDTMF and ring-agent)

exten => _78600XXX,1,Meetme(${EXTEN:1},Fq)

exten => _78600XXX,n,Hangup()

; quiet monitor-only extensions for meetme rooms (for room managers)

exten => _68600XXX,1,Meetme(${EXTEN:1},Fmq)

exten => _68600XXX,n,Hangup()

; Asterisk 1.8 workaround

exten => _58600XXX,1,Meetme(${EXTEN:1},Fmq)

exten => _58600XXX,n,Hangup()

; quiet monitor-only entry and leaving conferences for VICIDIAL (recording)

exten => _558600XXX,1,Meetme(${EXTEN:2},Fmq)

exten => _558600XXX,n,Hangup()

; voicelab exten

exten => _86009XX,1,Meetme(${EXTEN},Fmq)

; voicelab exten moderator

exten => _986009XX,1,Meetme(${EXTEN:1})

; park channel for client GUI parking, hangup after 30 minutes

;    create a GSM formatted audio file named "park.gsm" that is 30 minutes long

;    and put it in /var/lib/asterisk/sounds

exten => 8301,1,Answer()

exten => 8301,n,AGI(park_CID.agi)

exten => 8301,n,Playback(park)

exten => 8301,n,Hangup()

exten => 8303,1,Answer()

exten => 8303,n,AGI(park_CID.agi)

exten => 8303,n,Playback(conf)

exten => 8303,n,Hangup()

; park channel for client GUI conferencing, hangup after 30 minutes

;    create a GSM formatted audio file named "conf.gsm" that is 30 minutes long

;    and put it in /var/lib/asterisk/sounds

exten => 8302,1,Answer()

exten => 8302,n,Playback(conf)

exten => 8302,n,Hangup()

exten => 8304,1,Answer()

exten => 8304,n,Playback(ding)

exten => 8304,n,Hangup()

; default audio for safe harbor 2-second-after-hello message then hangup

;    create a GSM formatted audio file complies with safe harbor rules

;    and put it in /var/lib/asterisk/sounds then change filename below

exten => 8307,1,Answer()

exten => 8307,n,Playback(vm-goodbye)

exten => 8307,n,Hangup()

; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL

exten => 8320,1,AGI(VD_amd.agi,${EXTEN}-----YES)

exten => 8320,n,Hangup()

exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES)

exten => _8320*.,n,Hangup()

; these are used for the ring_all function in VICIDIAL

exten => _8331*.,1,Playback(sip-silence)

exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})

exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})

exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})

exten => _8331*.,n,Hangup()

; use for selective CallerID hangup by area code(hard-coded)

exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN})

exten => 8352,n,Playback(safe_harbor)

exten => 8352,n,Hangup()

; this is used for sending DTMF signals within conference calls, the client app

;    sends the digits to be played in the callerID field

;    sound files must be placed in /var/lib/asterisk/sounds

exten => 8500998,1,Answer()

exten => 8500998,n,Playback(silence)

exten => 8500998,n,AGI(agi-dtmf.agi)

exten => 8500998,n,Hangup()

; multi-remote-monitor entry extensions

exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to)

exten => 8162,n,Hangup()

exten => 34567890123456789,1,Answer()

exten => 34567890123456789,n,Goto(monitor,s,1)

exten => 34567890123456789,n,Hangup()

;#### VDAD STANDARD TRANSFER ENTRIES ####

; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be run properly

; 1. the method of call handling for the script:

; 	- NORMAL -	 	<default> Standard outbound routing to agent

; 	- TEST - 		For performance testing only

; 	- BROADCAST -	For no-agent broadcast dialing

; 	- SURVEY -		For survery question then on to agent

; 	- REMINDER -	Reminder campaign

; 	- REMINDX -		Reminder with transfer to agent

; 2. the method of searching for an available agent:

; 	- LB - <default> Load Balance total system

; 	- LO - Load Balance Overflow only (priority to home server)

; 	- SO - Home server only

; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX campaign

; 4. the acceptible dtmf digits for a SURVEY

; 5. the out-opt digit for a SURVEY (must be in the digit map)

; 6. the sound file to play for a SURVEY when transfering to an agent

; 7. the sound file to play for a SURVEY when DNCing the call

; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button press

;     if OPTOUT call is sent to agent if no button press at all

; 9. the status that is use for a SURVEY when someone opts out

;     if the status is DNC it will also add them to the internal dnc table

; VICIDIAL_auto_dialer transfer script for no-agent campaigns:

exten => 8364,1,Playback(sip-silence)

exten => 8364,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8364,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)

exten => 8364,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)

exten => 8364,n,Hangup()

; VICIDIAL_auto_dialer transfer script:

exten => 8365,1,Playback(sip-silence)

exten => 8365,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8365,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)

exten => 8365,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)

exten => 8365,n,Hangup()

; VICIDIAL_auto_dialer transfer script SURVEY at beginning:

exten => 8366,1,Playback(sip-silence)

exten => 8366,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8366,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)

exten => 8366,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)

exten => 8366,n,Hangup()

; VICIDIAL_auto_dialer transfer script Load Balance Overflow:

exten => 8367,1,Playback(sip-silence)

exten => 8367,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8367,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)

exten => 8367,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)

exten => 8367,n,Hangup()

; VICIDIAL_auto_dialer transfer script Load Balanced:

exten => 8368,1,Playback(sip-silence)

exten => 8368,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)

exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)

exten => 8368,n,Hangup()

; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:

exten => 8369,1,Playback(sip-silence)

exten => 8369,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8369,n,AMD(2000,2000,1000,5000,120,50,4,256) 

exten => 8369,n,AGI(VD_amd.agi,${EXTEN})

exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)

exten => 8369,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)

exten => 8369,n,Hangup()

; VICIDIAL auto-dial reminder script

exten => 8372,1,Playback(sip-silence)

exten => 8372,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN})

exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN})

exten => 8372,n,Hangup()

; VICIDIAL SURVEY transfer script AMD with Load Balanced:

exten => 8373,1,Playback(sip-silence)

exten => 8373,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8373,n,AMD(2000,2000,1000,5000,120,50,4,256) 

exten => 8373,n,AGI(VD_amd.agi,${EXTEN})

exten => 8373,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)

exten => 8373,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)

exten => 8373,n,Hangup()

; VICIDIAL SURVEY transfer script with Cepstral names:

exten => 8374,1,Playback(sip-silence)

exten => 8374,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8374,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)

exten => 8374,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)

exten => 8374,n,Hangup()

; VICIDIAL SURVEY transfer script AMD with Cepstral variables:

exten => 8375,1,Playback(sip-silence)

exten => 8375,n,AGI(agi://127.0.0.1:4577/call_log)

exten => 8375,n,AMD(2000,2000,1000,5000,120,50,4,256)

exten => 8375,n,AGI(VD_amd.agi,${EXTEN})

exten => 8375,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)

exten => 8375,n,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)

exten => 8375,n,Hangup()

; PERFORMANCE TESTING

exten => _999XXXXXX1,1,Answer()

exten => _999XXXXXX1,n,Wait(2)

exten => _999XXXXXX1,n,Playback(vicidial-welcome)

exten => _999XXXXXX1,n,Hangup()

exten => _999XX11112,1,Wait(2)

exten => _999XX11112,n,Answer()

exten => _999XX11112,n,Playback(ss-noservice)

exten => _999XX11112,n,Playback(vm-goodbye)

exten => _999XX11112,n,Hangup()

exten => _999XX18112,1,Wait(2)

exten => _999XX18112,n,Answer()

exten => _999XX18112,n,Playback(vtiger-fax)

exten => _999XX18112,n,Playback(vtiger-fax)

exten => _999XX18112,n,Hangup()

exten => _999XX19112,1,Wait(2)

exten => _999XX19112,n,Answer()

exten => _999XX19112,n,Playback(vtiger-email)

exten => _999XX19112,n,Playback(vtiger-email)

exten => _999XX19112,n,Hangup()

exten => _999XXXX112,1,Wait(5)

exten => _999XXXX112,n,Answer()

exten => _999XXXX112,n,Playback(demo-instruct)

exten => _999XXXX112,n,Playback(demo-instruct)

exten => _999XXXX112,n,Hangup()

exten => _999XXXXXX2,1,Wait(8)

exten => _999XXXXXX2,n,Answer()

exten => _999XXXXXX2,n,Playback(demo-instruct)

exten => _999XXXXXX2,n,Hangup()

exten => _999XXXXXX3,1,Set(PRI_CAUSE=1)

exten => _999XXXXXX3,n,Hangup()

exten => _999XXXXXX4,1,Set(PRI_CAUSE=27)

exten => _999XXXXXX4,n,Hangup()

exten => _999XXXXXX5,1,Wait(120)

exten => _999XXXXXX5,n,Hangup()

exten => _999XXXXXX6,1,Wait(10)

exten => _999XXXXXX6,n,Answer()

exten => _999XXXXXX6,n,Playback(demo-instruct)

exten => _999XXXXXX6,n,Hangup()

exten => _999XXXXXX7,1,Wait(12)

exten => _999XXXXXX7,n,Answer()

exten => _999XXXXXX7,n,Playback(demo-enterkeywords)

exten => _999XXXXXX7,n,Hangup()

exten => _999XXXXXX8,1,Set(PRI_CAUSE=17)

exten => _999XXXXXX8,n,Hangup()

exten => _999XXXXXX9,1,Wait(6)

exten => _999XXXXXX9,n,Answer()

exten => _999XXXXXX9,n,Playback(demo-abouttotry)

exten => _999XXXXXX9,n,Hangup()

exten => _999XXXXXX0,1,Wait(5)

exten => _999XXXXXX0,n,Answer()

exten => _999XXXXXX0,n,Playback(vm-goodbye)

exten => _999XXXXXX0,n,Hangup()

;exten => 99999999999,1,Answer()

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Playback(conf)

;exten => 99999999999,n,Hangup()

[monitor]

exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

exten => s,1,Set(TIMEOUT(digit)=10)

exten => s,n,Set(TIMEOUT(response)=10)

exten => s,n,Set(MEETME_EXIT_CONTEXT=monitor_exit)

exten => s,n,Background(vm-extension) ; need audio prompt.

exten => s,n,WaitExten(10)

exten => s,n,Hangup()

exten => i,1,Goto(monitor_exit,s,1)

exten => i,n,Hangup()

exten => #,1,Goto(monitor_exit,s,1)

exten => #,n,Hangup()

exten => t,1,Goto(monitor_exit,s,1)

exten => t,n,Hangup()

exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},mqX) ; Listen

exten => _8[0-2]XX,n,Hangup()

exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},X)  ; Barge

exten => _99[0-2]XX,n,Hangup()

[monitor_exit]

exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

exten => _X,1,Goto(monitor,s,1)

exten => _X,n,Hangup()

exten => i,1,Goto(monitor,s,1)

exten => i,n,Hangup()

exten => #,1,Goto(monitor,s,1)

exten => #,n,Hangup()

exten => t,1,Goto(monitor,s,1)

exten => t,n,Hangup()