GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

07/15/2014

02:37 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Call Dispostion Status Missing in the Recording Files

It Only happens to the custom dispositions created by us. All the system dispositions/status are show correctly. Also... nischal c

07/12/2014

11:39 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Call Dispostion Status Missing in the Recording Files

Hi,
I have same problem, The call disposition status added by me are not showing up on the recording page.
i gu... nischal c

07/10/2014

03:02 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: "Sale" not being recorded

Hello All,
I too got this to work now using goautodial 3.3..... but it broke the download recording screen(don't ... nischal c

07/09/2014

06:21 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Recording reports with blank dispositions

Anybody else has faced similar problem? nischal c

07/08/2014

09:20 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Recording reports with blank dispositions

Hi All,
I have added few custom disposition to a campaign. I found few of the recordings in the reports show Dispo... nischal c

06/19/2014

02:46 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: "Sale" not being recorded

Hi Levy,
This is what i found at the bottom of the admin screen, hope thats the correct version its showing.
... nischal c

06/18/2014

08:27 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: "Sale" not being recorded

Hello Chris, Did this worked for you?
Hello Demian,
I Upgraded to Goadmin CE 3.3, and added a custom dispo... nischal c

06/16/2014

04:05 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: call queue "NO CALLS AVAILABLE"

Thanks Wilper,
Today i tried to use another server with same Go and vicidial version(new server) where i create... nischal c

06/14/2014

05:08 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: call queue "NO CALLS AVAILABLE"

Hi
I have goautodial setup running fine with blended and outbound campaigns. every thing is working fine except c... nischal c

05/28/2014

07:13 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: SMS and email trigger on call disposition

Hi All,
We are using Goautodial 3.0 CE, with 8 agents for outbound and 3 for inbound.
I am trying to find a w... nischal c