GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

07/18/2012

12:26 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Agent Keep pausing

Go to the user stats and see what the hang up reason is. Caller and Agent is fine, None and Abandon is also ok, but i... Ron Salvatore Koss

12:17 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: no dialing showing zero lead in hopper but there lead in campaign

did it ever work or was this your first try ? Ron Salvatore Koss

12:14 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: how to stop mysqld in crontab

mysqld is not run by crontab. instead, it is run by ... init.d
if you want to stop mysql ( I mean really stop the ... Ron Salvatore Koss

12:08 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: How to know if the agent is logged in from the CLI

and you only get the phone extension, not the user.
sorry, the page ate my tabs. Ron Salvatore Koss

12:07 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: How to know if the agent is logged in from the CLI

You could do a "sip show users", that gives you something like that:
Peer User/ANR Call ID Seq... Ron Salvatore Koss