GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

03/13/2015

02:09 PM GOautodial Open Source Omni-channel Contact Center Suite Feature #1865: grub is coming on startup screen after installing goautodial3.3

Most of the time when you try to install Goautodial via USB it doesn't take the kickstart file for some reason. Just ... Sagar Ambole

02:07 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #1867: Lead Reset deletes all the leads from repestive list

I checked the database. Also the counter goes down to zero on GoAdmin page. Usually i reset my leads using vici-dial ... Sagar Ambole

02/09/2015

11:42 AM GOautodial Open Source Omni-channel Contact Center Suite Feature #1865: grub is coming on startup screen after installing goautodial3.3

Hi Alex,
Kindly try installing Goautodial via internal CDROM/DVDROM. Hope that might solve your problem. Sagar Ambole

11:39 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #1867 (Rejected): Lead Reset deletes all the leads from repestive list

Hi Al,
In Campaign if you have set '1' as ATTEMPT MAXIMUM in Lead Recycling and you reset the list using the optio... Sagar Ambole

01/22/2015

01:44 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial App Development: Few things which would ease out reporting

In report and Analytics section, you guys should provide option not only to select date but time too, which helps if ... Sagar Ambole

01:19 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: DNC Numbers not detected by the dialer

There is no such option in system setting of goautodial 3.3 version. Also campaign settings has "Manual Dial Filter",... Sagar Ambole

01/21/2015

12:32 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: DNC Numbers from campaign list not detected

Agents puts DNC disposition but can dial the number again manually ..... and option on the campaign for DNC List i.e ... Sagar Ambole

01/19/2015

08:07 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: DNC Numbers not detected by the dialer

Agents puts DNC disposition but gets the call again..... and no option on the campaign for DNC List....
Do any one h... Sagar Ambole