GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

05/14/2015

09:00 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: How to configure an inbound campaign for to answer calls just when an agent atends?

Thanks for your answer.
Inbound campaigns became problem for us because all our attendants were in blended campaig... Alonso Perez

05/12/2015

03:30 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: How to configure an inbound campaign for to answer calls just when an agent atends?

Hi,
We use goautodial in a blended campaign. All works nicely, but we have a problem with inbound calls:
Now, ... Alonso Perez

01/22/2015

02:29 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Agent receiving 3-way transference can't see it in his agent interface

Dears,
We have a problem with 3-way transferences.
An agent transfers a call, he opens the transfer box, and s... Alonso Perez