GOautodial Open Source Omni-channel Contact Center Suite

• Table of contents
• Howto Local Transfer 3.0
  • Fronter (Agents)
  • Closer (Agents)

Howto Local Transfer 3.0¶

Fronter (Agents)¶

1. Open your X-Lite Softphone or Zoiper Softphone make sure it's registered and logged in

2. Open a Firefox browser, and navigate to: Agent Log-in

3. Fill in your Agent credentials, choose desired Campaign from drop-down menu and click LOGIN

4. Click the check box BLENDED CALLING outbound activated

5. When in LIVE CALL click TRANSFER button

6. On the TRANSFER CONFERENCE FUNCTIONS or TRANSFER MODULE choose an Agent/Closer group using drop down menu.

7. Click LOCAL TRANSFER.

Closer (Agents)¶

1. Open your X-Lite Softphone*or *Zoiper Softphone make sure it's registered and logged in

2. Open a Firefox browser, and navigate to: Agent Log-in

3. Fill in your Agent credentials, choose desired Campaign from drop-down menu and click LOGIN

4. Click ---ADD ALL--

5. Click RESUME button to receive transfer calls.