GOautodial Open Source Omni-channel Contact Center Suite

"Sale" not being recorded

Von Ryon Brewer vor 3 Monaten hinzugefügt

I have goautodail 3.0

I created a custom Disposition in the system status in the vicidial interface. This custom disposition has "sale" selected.

But when we select this disposition it does not show up on the goautodial reports/dashboards as a sale being recorded

Antworten (6)

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RE: "Sale" not being recorded - Von Levy Ryan Nolasco vor 3 Monaten hinzugefügt
Hi Ryon,

Good day! Thank you for the information. We will have it checked and update you soon.

Regards,
Ryan

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RE: "Sale" not being recorded - Von Ryon Brewer vor 2 Monaten hinzugefügt
any update, or any way i can help figure this out?

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RE: "Sale" not being recorded - Von Demian Biscocho vor 2 Monaten hinzugefügt
There is already a default "SALE" disposition. No need to add another one.

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RE: "Sale" not being recorded - Von Ryon Brewer vor etwa 1 Monat hinzugefügt
I do not think you understand the issue. I will try to explain better.

We have created 2 new Dispositions

"One on One"
"Registration"

These both have the "Sale" flag set in the Disposition Creation Screen.

If an agent selects either one of these new Dispositions, they do not show up in the metrics as a Sale.

Ryon

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RE: "Sale" not being recorded - Von Demian Biscocho vor etwa 1 Monat hinzugefügt
Can you post a screenshot so we have a better picture of what's happening?

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RE: "Sale" not being recorded - Von Ryon Brewer vor etwa 1 Monat hinzugefügt
Capture shows the settings in vicidial. Notice the Sale flag being selected for "registration" and "recorded registration"
Capture 2 shows the list of dispositions including 16 "recorded registrations"
Capture 3 show that there are no sales.

Capture.JPG (260,4 KB)
Capture2.JPG (84,5 KB)
Capture3.JPG (47,8 KB)
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Hi i have the same problem

i have add new costomer status SALE-A and SALE-B

this can not see on dashboard.