Bug #8728: PRESS_CALLBACK_QUEUE - Version4 - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

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Bug #8728

closed

PRESS_CALLBACK_QUEUE

Added by Assistenza Powermedia almost 3 years ago. Updated 6 months ago.

Status:

Closed

Priority:

High

Assignee:

Demian Biscocho

Category:

Bugs

Target version:

GOautodial Open Source Omni-channel Contact Center Suite - v4.1

Start date:

07/03/2021

Due date:

% Done:

Estimated time:

Description

Hello.

I configured a campaign of INBOUND with GOAUTODIAL 4, but even if I configured correctly the function PRESS_CALLBACK_QUEUE, it doesn’t work and it doesn’t call back the numbers that end up on the CALLBACK list

I ask for urgent help, please.

It’s an important work for a medical clinic

Thank you.

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Updated by James King 9 months ago

Dear Assistenza Powermedia ,

This is common issue which comes from the carrier dialplan , reconfigure it.... OR

To diagnose this problem dial a call , then put it call back within 1 minute after , open asterisk log and watch the call back AGI processing then post it here will be solved easily...

Thanks
J.King

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