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Bug #7650

closed

GoAPIv2 Campaign Bug - Disable Alter Customer Phone

Added by Levy Ryan Nolasco over 4 years ago. Updated over 4 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Chris Lomuntad
Category:
Bugs
Target version:
GOautodial Open Source Omni-channel Contact Center Suite - GOautodial CE v4.0
Start date:
09/20/2019
Due date:
% Done:

0%

Estimated time:

Description

Hi,

Phone number is still showing on the Agent interface even if HIDE is selected on the Disable Alter Customer Phone.

Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default value is Y. HIDE option will completely remove the customer phone number by replacing the digits with Xs from the agent interface.

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hidephone.png (50.1 KB) hidephone.png Levy Ryan Nolasco, 09/20/2019 03:39 PM
agent2.png (48.4 KB) agent2.png Wittie Manansala, 10/04/2019 06:40 PM
agent3.png (30 KB) agent3.png Wittie Manansala, 10/04/2019 07:09 PM
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