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Feature #345

closed

CALL TRANSFER

Added by amit kumar almost 12 years ago. Updated about 11 years ago.

Status:
Closed
Priority:
Urgent
Assignee:
amit kumar
Category:
Bugs
Target version:
-
Start date:
06/29/2012
Due date:
% Done:

0%

Estimated time:

Description

Hi,
I am trying to do agent to agent call transfer where agent A puts the customer on hold and clicks on the 'agent' link where he finds the agent to whom he wants to transfer the call then checks the box that says CONSULTATIVE and then clicks on dial with customer.But the problem is that the call is never transferred instead a msg is played saying that the extension is busy.

PS* local closer or blind transfer is working properly. But warm transfer isn't.

Please find the uploaded image. The channel box shows IAX2....(i don't understand how is that activated when I am only using SIP accounts.

I am using goautodial CE 2.1 on a IBM XEOX server with 8 gb ram. No extra software is installed

Files

transfer_issue.jpg (254 KB) transfer_issue.jpg amit kumar, 06/29/2012 01:02 PM
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 #1

Updated by Regie Irupang about 11 years ago

  • Status changed from New to Closed

Hello,

This issue/bug tracker is meant for bugs, feature request and issues related to the GoAutoDial CE ISO and system installation. To get help from the community, please post your concerns in our Forum board at http://www.goautodial.org/projects/goautodialce/boards/3

Regards,

GoAutoDial Support Team
http://goautodial.com

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