Feature #1435: IP-Based Outbound Carrier - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

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Feature #1435

closed

IP-Based Outbound Carrier

Added by Kishan Thurthi over 9 years ago. Updated almost 8 years ago.

Status:

Closed

Priority:

Immediate

Assignee:

Kishan Thurthi

Category:

Features

Target version:

Start date:

09/04/2014

Due date:

09/05/2014

% Done:

100%

Estimated time:

24.00 h

Description

Hello,

I am using GoAutoDial 3.3, Asterisk 1.8.

I am trying to change my VOIP Provider and trying to setup the Carrier but I have some issues.

When I am trying to dial out with the carrier what I have

[UKIP]
type=friend
fromuser=XXX.XXX.XX.XX
host=XXX.XXX.XX.XX
canreinvite=no
qualify=no
dtmfmode=RFC2833
context=intenal
disallow=all
allow=g729
allow=ulaw
allow=alaw
port=5060

My agents are not getting calls and the CLI is as follows:

CLI>
[Sep 5 03:35:36] NOTICE¹⁴⁹⁵⁵: chan_local.c:969 local_call: No such extension/context 944161483487@default while calling Local channel
[Sep 5 03:35:36] NOTICE¹⁴⁹⁵⁵: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/944161483487@default
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441614832364@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614832364@default-0000009a;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441614832364@default:2] Dial("Local/9441614832364@default-0000009a;2", "SIP/441614832364@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441614832364@UKIP
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441614832675@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614832675@default-0000009b;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441614832675@default:2] Dial("Local/9441614832675@default-0000009b;2", "SIP/441614832675@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441614832675@UKIP
-- SIP/UKIP-0000008a is making progress passing it to Local/9441614832675@default-0000009b;2
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441612922368@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441612922368@default-0000009c;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441612922368@default:2] Dial("Local/9441612922368@default-0000009c;2", "SIP/441612922368@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441612922368@UKIP
-- SIP/UKIP-00000089 is ringing
-- SIP/UKIP-00000089 is ringing
-- SIP/UKIP-00000089 is making progress passing it to Local/9441614832364@default-0000009a;2
-- SIP/UKIP-0000008b is making progress passing it to Local/9441612922368@default-0000009c;2
-- Got SIP response 503 "Service Unavailable" back from 108.170.60.58:5060
-- SIP/UKIP-00000089 is circuit-busy
Everyone is busy/congested at this time (1:0/1/0)
-- Executing [9441614832364@default:3] Hangup("Local/9441614832364@default-0000009a;2", "") in new stack
Spawn extension (default, 9441614832364, 3) exited non-zero on 'Local/9441614832364@default-0000009a;2'
-- Executing [h@default:1] AGI("Local/9441614832364@default-0000009a;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----34-----CONGESTION----------") in new stack
-- <Local/9441614832364@default-0000009a;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----34-----CONGESTION---------- completed, returning 0
Manager 'sendcron' logged off from 127.0.0.1
-- SIP/UKIP-0000008a answered Local/9441614832675@default-0000009b;2
-- Executing [8369@default:1] Playback("Local/9441614832675@default-0000009b;1", "sip-silence") in new stack
-- <Local/9441614832675@default-0000009b;1> Playing 'sip-silence.gsm' (language 'en')
Manager 'sendcron' logged off from 127.0.0.1
-- Executing [8369@default:2] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614832675@default-0000009b;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8369@default:3] AMD in new stack
-- AMD: Local/9441614832675@default-0000009b;1 5164536886 (N/A) (Fmt: slin)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
-- AMD: Channel [Local/9441614832675@default-0000009b;1]. Changed state to STATE_IN_SILENCE
-- AMD: Channel [Local/9441614832675@default-0000009b;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
-- Executing [8369@default:4] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- <Local/9441614832675@default-0000009b;1>AGI Script VD_amd.agi completed, returning 0
-- Executing [8369@default:5] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
-- <Local/9441614832675@default-0000009b;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:6] AGI("Local/9441614832675@default-0000009b;1", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/9441614832675@default-0000009b;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:7] Hangup("Local/9441614832675@default-0000009b;1", "") in new stack
Spawn extension (default, 8369, 7) exited non-zero on 'Local/9441614832675@default-0000009b;1'
-- Executing [h@default:1] AGI("Local/9441614832675@default-0000009b;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <Local/9441614832675@default-0000009b;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
-- Executing [h@default:1] AGI("Local/9441614832675@default-0000009b;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----6") in new stack
-- <Local/9441614832675@default-0000009b;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----6 completed, returning 0
Spawn extension (default, 9441614832675, 2) exited non-zero on 'Local/9441614832675@default-0000009b;2'
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Spawn extension (default, 9441612922368, 2) exited non-zero on 'Local/9441612922368@default-0000009c;2'
-- Executing [h@default:1] AGI("Local/9441612922368@default-0000009c;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL----------") in new stack
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/9441612922368@default-0000009c;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------- completed, returning 0
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441614834859@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614834859@default-0000009d;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441614834859@default:2] Dial("Local/9441614834859@default-0000009d;2", "SIP/441614834859@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441614834859@UKIP
-- SIP/UKIP-0000008c is making progress passing it to Local/9441614834859@default-0000009d;2
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441612922425@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441612922425@default-0000009e;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441612922425@default:2] Dial("Local/9441612922425@default-0000009e;2", "SIP/441612922425@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441612922425@UKIP
-- SIP/UKIP-0000008d is making progress passing it to Local/9441612922425@default-0000009e;2
Manager 'sendcron' logged on from 127.0.0.1
-- Executing [9441614568873@default:1] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614568873@default-0000009f;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [9441614568873@default:2] Dial("Local/9441614568873@default-0000009f;2", "SIP/441614568873@UKIP,,tTo") in new stack
Using SIP RTP CoS mark 5
-- Called SIP/441614568873@UKIP
-- SIP/UKIP-0000008e is making progress passing it to Local/9441614568873@default-0000009f;2
-- SIP/UKIP-0000008d answered Local/9441612922425@default-0000009e;2
-- Executing [8369@default:1] Playback("Local/9441612922425@default-0000009e;1", "sip-silence") in new stack
-- <Local/9441612922425@default-0000009e;1> Playing 'sip-silence.gsm' (language 'en')
Manager 'sendcron' logged off from 127.0.0.1
-- Executing [8369@default:2] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441612922425@default-0000009e;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8369@default:3] AMD in new stack
-- AMD: Local/9441612922425@default-0000009e;1 5164536886 (N/A) (Fmt: slin)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
-- AMD: Channel [Local/9441612922425@default-0000009e;1]. Changed state to STATE_IN_SILENCE
-- AMD: Channel [Local/9441612922425@default-0000009e;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
-- Executing [8369@default:4] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- <Local/9441612922425@default-0000009e;1>AGI Script VD_amd.agi completed, returning 0
-- Executing [8369@default:5] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
Manager 'sendcron' logged off from 127.0.0.1
Spawn extension (default, 9441614834859, 2) exited non-zero on 'Local/9441614834859@default-0000009d;2'
-- Executing [h@default:1] AGI in new stack
-- <Local/9441612922425@default-0000009e;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:6] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <Local/9441614834859@default-0000009d;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------- completed, returning 0
-- <Local/9441612922425@default-0000009e;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:7] Hangup("Local/9441612922425@default-0000009e;1", "") in new stack
Spawn extension (default, 8369, 7) exited non-zero on 'Local/9441612922425@default-0000009e;1'
-- Executing [h@default:1] AGI("Local/9441612922425@default-0000009e;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <Local/9441612922425@default-0000009e;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
-- Executing [h@default:1] AGI("Local/9441612922425@default-0000009e;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----23-----6") in new stack
-- <Local/9441612922425@default-0000009e;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----23-----6 completed, returning 0
Spawn extension (default, 9441612922425, 2) exited non-zero on 'Local/9441612922425@default-0000009e;2'
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
-- SIP/UKIP-0000008e answered Local/9441614568873@default-0000009f;2
-- Executing [8369@default:1] Playback("Local/9441614568873@default-0000009f;1", "sip-silence") in new stack == Manager 'sendcron' logged off from 127.0.0.1
-- <Local/9441614568873@default-0000009f;1> Playing 'sip-silence.gsm' (language 'en')
-- Executing [8369@default:2] AGI in new stack
-- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=SSW))
-- <Local/9441614568873@default-0000009f;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8369@default:3] AMD in new stack
-- AMD: Local/9441614568873@default-0000009f;1 5164536886 (N/A) (Fmt: slin)
-- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
-- AMD: Channel [Local/9441614568873@default-0000009f;1]. Changed state to STATE_IN_SILENCE
-- AMD: Channel [Local/9441614568873@default-0000009f;1]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
-- Executing [8369@default:4] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
Manager 'sendcron' logged on from 127.0.0.1
Manager 'sendcron' logged off from 127.0.0.1
-- <Local/9441614568873@default-0000009f;1>AGI Script VD_amd.agi completed, returning 0
-- Executing [8369@default:5] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <Local/9441614568873@default-0000009f;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:6] AGI in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <Local/9441614568873@default-0000009f;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8369@default:7] Hangup("Local/9441614568873@default-0000009f;1", "") in new stack
Spawn extension (default, 8369, 7) exited non-zero on 'Local/9441614568873@default-0000009f;1'
-- Executing [h@default:1] AGI("Local/9441614568873@default-0000009f;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <Local/9441614568873@default-0000009f;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
-- Executing [h@default:1] AGI("Local/9441614568873@default-0000009f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----7") in new stack
-- <Local/9441614568873@default-0000009f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----7 completed, returning 0
Spawn extension (default, 9441614568873, 2) exited non-zero on 'Local/9441614568873@default-0000009f;2'

I read in one of the forum that this could be an issue with the bad carrier.

Please help.

Thank you in advance.

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Updated by Kishan Thurthi over 9 years ago

I am able to do a Manual dial and it works without any issues.

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Updated by Kishan Thurthi over 9 years ago

Any help. I know I am suppose to post this in Boards but I dont have permission to access Board link. Please help

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Updated by Kishan Thurthi over 9 years ago

Please close this post. I have posted in Boards.

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Updated by tar sar over 9 years ago

try to make "omite phone code to yes " in campaign detailled settings .

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Updated by naveed ahmad over 9 years ago

if carrier is IP based than
type should be PEER
not FRIEND

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Updated by Kishan Thurthi over 9 years ago

Hello,

The issue is resolved now. Just followed striker24x7.

http://goautodial.org/boards/1/topics/996

Once you do this reboot and enjoy. :)

Thank you Striker24x7.

Thanks
Kishan

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Updated by Gaurav Shukla over 9 years ago

its very easy according to you u have voip account which is ip based you need to configure setting in carrier properly and it can works 100%. If any problem contact to me gauravshukla39@gmail.com

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Updated by Levy Ryan Nolasco almost 8 years ago

Status changed from New to Closed
Assignee changed from Tristan Kendrick Biscocho to Kishan Thurthi
% Done changed from 0 to 100

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Feature #1435

IP-Based Outbound Carrier

Updated by Kishan Thurthi over 9 years ago

Updated by Kishan Thurthi over 9 years ago

Updated by Kishan Thurthi over 9 years ago

Updated by tar sar over 9 years ago

Updated by naveed ahmad over 9 years ago

Updated by Kishan Thurthi over 9 years ago

Updated by Gaurav Shukla over 9 years ago

Updated by Levy Ryan Nolasco almost 8 years ago