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1
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[general]
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2
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static=yes
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3
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writeprotect=no
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4
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5
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[globals]
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6
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;CONSOLE=Console/dsp ; Console interface for demo
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7
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TRUNK=Zap/r1 ; Trunk interface
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8
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TRUNKX=Zap/r2 ; 2nd trunk interface
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9
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TRUNKIAX=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
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10
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TRUNKIAX1=IAX2/ASTtest1:test@10.10.10.16:4569 ; IAX trunk interface
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11
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;TRUNKBINFONE=IAX2/1112223333:PASSWORD@iax.binfone.com ; IAX trunk interface
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12
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SIPtrunk=SIP/1234:PASSWORD@sip.provider.net ; SIP trunk
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13
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14
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#include extensions-vicidial.conf
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15
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16
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[trunkinbound]
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17
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; DID call routing process
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18
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exten => _X.,1,AGI(agi-DID_route.agi)
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19
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20
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; FastAGI for VICIDIAL/astGUIclient call logging
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21
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exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
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22
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23
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24
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[loopback-no-log]
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25
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; This context is to accept calls that have already been logged in another context in Vicidial
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26
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; and has been sent through one of the loopbacks. This is why this context is missing the h extension.
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27
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; Do not put any extensions in this context unless you specifically understand what this means.
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28
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29
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;exten => _91NXXNXXXXXX,1,Dial(${TRUNKX}/${EXTEN:1},,To)
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30
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;exten => _91NXXNXXXXXX,n,Hangup
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31
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; special Canadian PRI callerIDname settings FOR USE IN LOOPBACK CONTEXT ONLY
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32
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;exten => _91NXXNXXXXXX,1,Set(CALLERID(name)="ACME Widgets")
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33
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;exten => _91NXXNXXXXXX,n,AGI(agi-CANADA_PRI_CIDname.agi)
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34
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;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To)
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35
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;exten => _91NXXNXXXXXX,n,Hangup
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36
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37
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exten => _999XX11112,1,Wait(2)
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38
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exten => _999XX11112,n,Answer
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39
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exten => _999XX11112,n,Playback(ss-noservice)
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40
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exten => _999XX11112,n,Playback(vm-goodbye)
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41
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exten => _999XX11112,n,Hangup
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42
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43
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44
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45
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[default]
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46
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include => vicidial-auto
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47
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48
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;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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49
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exten => _91NXXNXXXXXX,1,Set(CALLERID(num)=8667107896)
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50
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exten => _91NXXNXXXXXX,n,Dial(SIP/eastwest/${EXTEN:1},,tTo)
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51
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exten => _91NXXNXXXXXX,n,Hangup
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52
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53
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54
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; VICI-GROUP DIRECT SUPPORT LINE (VICIHELP[84244357])
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55
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exten => _84244XXX,1,Dial(IAX2/vicihelp/${EXTEN:5})
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56
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57
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; Local agent alert extensions
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58
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exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
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59
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exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
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60
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; Local blind monitoring
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61
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exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)
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62
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63
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64
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; playback of recorded prompts
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65
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exten => _851XXXXX,1,Answer
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66
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exten => _851XXXXX,2,Playback(${EXTEN})
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67
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exten => _851XXXXX,3,Hangup
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68
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69
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; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
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70
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exten => _7851XXXXX,1,WaitForSilence(2000,2) ; AMD got machine. leave message after recording
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71
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exten => _7851XXXXX,2,Playback(${EXTEN:1})
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72
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exten => _7851XXXXX,3,AGI(VD_amd_post.agi,${EXTEN:1})
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73
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exten => _7851XXXXX,4,Hangup
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74
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75
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76
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; FastAGI for VICIDIAL/astGUIclient call logging
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77
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exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
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78
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79
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80
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; Example phone extensions
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81
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82
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; Extension 2000 Sipura/Linksys ATA line 1
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83
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;exten => 2000,1,Dial(sip/spa2000,30,to) ; Ring, 30 secs max
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84
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;exten => 2000,2,Voicemail,u2000 ; Send to voicemail...
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85
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; Extension 2001 Sipura/Linksys ATA line 2
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86
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;exten => 2001,1,Dial(sip/spa2001,30,to) ; Ring, 30 secs max
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87
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;exten => 2001,2,Voicemail,u2001 ; Send to voicemail...
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88
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; Extension 2102 rings Grandstream phone
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89
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;exten => 2102,1,Dial(sip/gs102,30,to) ; Ring, 30 secs max
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90
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;exten => 2102,2,Voicemail,u2102 ; Send to voicemail...
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91
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; Extension 401 rings the firefly softphone
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92
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;exten => 401,1,Dial((IAX2/firefly01@firefly01/s||t)
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93
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;exten => 401,2,Hangup
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94
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95
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; 100-350 phone extensions now auto-generated
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96
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; extensions for other SIP and IAX call center phones
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97
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; cc100-cc150 SIP Phones
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98
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;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)
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99
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; cc300-cc350 IAX Phones
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100
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;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)
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101
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102
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; extensions if using a T1 channelbank
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103
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;exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)
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104
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;exten => _19XX,2,Hangup
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105
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106
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; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)
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107
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;exten => 4001,1,Dial(Zap/1,30,o) ; ring Zap device 1
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108
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;exten => 4001,2,Voicemail,u4001 ; Send to voicemail...
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109
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110
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111
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; # timeout invalid rules
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112
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exten => #,1,Playback(invalid) ; "Thanks for trying the demo"
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113
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exten => #,2,Hangup ; Hang them up.
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114
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exten => t,1,Goto(#,1) ; If they take too long, give up
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115
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exten => i,1,Playback(invalid) ; "That's not valid, try again"
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116
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117
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118
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; Extensions for performance testing
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119
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exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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120
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exten => _91999NXXXXXX,2,Dial(${TRUNKloop}/${EXTEN:2},,tTo)
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121
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exten => _91999NXXXXXX,3,Hangup
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122
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exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log)
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123
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exten => 999999999999,2,Dial(${TRUNKloop}/${EXTEN:1},,tTo)
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124
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exten => 999999999999,3,Hangup
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125
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126
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; This is a loopback dialaround to allow for hearing of ringing for 3way calls
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127
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exten => _881NXXNXXXXXX,1,Answer
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128
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exten => _881NXXNXXXXXX,2,Dial(${TRUNKloop}/9${EXTEN:2},,To)
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129
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exten => _881NXXNXXXXXX,3,Hangup
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130
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131
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; Vtiger fax and email log extensions
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132
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exten => _9118XXXXXXXX,1,Dial(${TRUNKblind}/9998818112,55,to)
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133
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exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to)
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134
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135
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136
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; CARRIER DIALING EXTENSIONS, USE THE ADMIN INTERFACE TO PROGRAM THESE
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137
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; dial an 800 outbound number
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138
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;exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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139
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;exten => _91800NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
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140
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;exten => _91800NXXXXXX,3,Hangup
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141
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;exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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142
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;exten => _91888NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
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143
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;exten => _91888NXXXXXX,3,Hangup
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144
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;exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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145
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;exten => _91877NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
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146
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;exten => _91877NXXXXXX,3,Hangup
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147
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;exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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148
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;exten => _91866NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
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149
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;exten => _91866NXXXXXX,3,Hangup
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150
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151
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; dial a long distance outbound number
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152
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; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
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153
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;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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154
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;exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
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155
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;exten => _91NXXNXXXXXX,3,Hangup
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156
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157
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; dial a local outbound number (modified because of only LD T1)
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158
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;exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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159
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;exten => _9NXXXXXX,2,Dial(${TRUNK}/1727${EXTEN:1},,To)
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160
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;exten => _9NXXXXXX,3,Hangup
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161
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162
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; dial a local 727 outbound number with area code
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163
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;exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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164
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;exten => _9727NXXXXXX,2,Dial(${TRUNK}/1${EXTEN:1},,To)
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165
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;exten => _9727NXXXXXX,3,Hangup
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166
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167
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; dial a long distance outbound number to the UK
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168
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; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
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169
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;exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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170
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;exten => _901144XXXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},55,To)
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171
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;exten => _901144XXXXXXXXXX,3,Hangup
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172
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173
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; dial a long distance outbound number to Australia
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174
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; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
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175
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;exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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176
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;exten => _901161XXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
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177
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;exten => _901161XXXXXXXXX,3,Hangup
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178
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179
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; dial a long distance outbound number through BINFONE
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180
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; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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181
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; exten => _91NXXNXXXXXX,2,Dial(${TRUNKIAX}/${EXTEN:1},55,To)
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182
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; exten => _91NXXNXXXXXX,3,Hangup
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183
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; dial a long distance outbound number through a SIP provider
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184
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; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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185
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; exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN:1}@SIPtrunk,55,o)
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186
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; exten => _91NXXNXXXXXX,3,Hangup
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187
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; special extensions for North America to catch invalid phone numbers
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188
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; exten => _91XXX[0-1]XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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189
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; exten => _91XXX[0-1]XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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190
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; exten => _91XXX[0-1]XXXXXX,n,Hangup
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191
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; exten => _91[0-1]XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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192
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; exten => _91[0-1]XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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193
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; exten => _91[0-1]XXXXXXXXX,n,Hangup
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194
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; exten => _91XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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195
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; exten => _91XXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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196
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; exten => _91XXXXXX,n,Hangup
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197
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; exten => _91XXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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198
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; exten => _91XXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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199
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; exten => _91XXXXXXX,n,Hangup
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200
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; exten => _91XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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201
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; exten => _91XXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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202
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; exten => _91XXXXXXXX,n,Hangup
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203
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; exten => _91XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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204
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; exten => _91XXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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205
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; exten => _91XXXXXXXXX,n,Hangup
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206
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; exten => _91XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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207
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; exten => _91XXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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208
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; exten => _91XXXXXXXXXXX,n,Hangup
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209
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; exten => _91XXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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210
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; exten => _91XXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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211
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; exten => _91XXXXXXXXXXXX,n,Hangup
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212
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; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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213
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; exten => _91XXXXXXXXXXXXX,n,Dial(${TRUNKloop}/8889990011112,,to)
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214
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; exten => _91XXXXXXXXXXXXX,n,Hangup
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215
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; dial a USA long distance outbound number through the loopback-no-log context
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216
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; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
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217
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; exten => _91NXXNXXXXXX,2,Dial(${TRUNKloop}/888${EXTEN:2},55,o)
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218
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; exten => _91NXXNXXXXXX,3,Hangup
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219
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;exten => 888NXXNXXXXXX,1,Goto(loopback-no-log,91${EXTEN:3},1)
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220
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221
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exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1)
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222
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223
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224
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; Inbound call from BINFONE
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225
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; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log)
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226
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; exten => 1112223333,2,Dial(sip/gs102,55,o)
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227
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; exten => 1112223333,3,Hangup
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228
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229
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; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery
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230
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;exten => 7275551212,1,Ringing
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231
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;exten => 7275551212,2,Wait(1)
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232
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;exten => 7275551212,3,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----${CALLERID(all)}-----${CALLERID(num)}-----${CALLERID(name)})
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233
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;exten => 7275551212,4,Answer
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234
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;exten => 7275551212,5,Dial(sip/spa2000&sip/spa2001,30,To)
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235
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;exten => 7275551212,6,Voicemail,u2000
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236
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|
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237
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; parameters for call_inbound.agi (7 fields separated by five dashes "-----"):
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238
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; 1. the extension of the phone to ring as defined in the asterisk.phones table
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239
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; 2. the phone number that was called, for the live_inbound/_log entry
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240
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; 3. a text description of the number that was called in
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241
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; 4-7. optional fields, they are also passed as fields in the GUI to web browser
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242
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; This is not part of VICIDIAL, it is for astGUIclient agent use only
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243
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244
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; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS T1
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245
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; with 10 digit ANI and 4 digit DNIS star separated
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246
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;exten => _**3429,1,Ringing
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247
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;exten => _**3429,2,AGI(agi://127.0.0.1:4577/call_log)
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248
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;exten => _**3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
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249
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;exten => _**3429,4,Answer
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250
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;exten => _**3429,5,Dial(sip/spa2000&sip/spa2001,30,to)
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251
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;exten => _**3429,6,Voicemail,u2000
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252
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; Extension 3429 - with ANI [callerID]
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253
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;exten => _*NXXNXXXXXX*3429,1,Ringing
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254
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;exten => _*NXXNXXXXXX*3429,2,AGI(agi://127.0.0.1:4577/call_log)
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255
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;exten => _*NXXNXXXXXX*3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----y-----z-----w)
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256
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;exten => _*NXXNXXXXXX*3429,4,Answer
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257
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;exten => _*NXXNXXXXXX*3429,5,Dial(sip/spa2000&sip/spa2001,30,to)
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258
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;exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000
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259
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|
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260
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261
|
; parameters for agi-VDAD_ALL_inbound.agi (upto 12 fields separated by five dashes "-----"):
|
|
262
|
; Below are the parameters needed for the script to be run properly
|
|
263
|
; 1. the method of call handling for the script:
|
|
264
|
; - CID - CID received, add record with phone number
|
|
265
|
; - CIDLOOKUP - Lookup CID to find record in whole system
|
|
266
|
; - CIDLOOKUPRL - Restrict lookup to one list
|
|
267
|
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
|
|
268
|
; - CLOSER - Closer calls from VICIDIAL fronters
|
|
269
|
; - ANI - ANI received, add record with phone number (based on RBS T1s)
|
|
270
|
; - ANILOOKUP - Lookup ANI to find record in whole system
|
|
271
|
; - ANILOOKUPRL - Restrict lookup to one list
|
|
272
|
; - ANILOOKUPRC - Restrict lookup to one campaign's lists
|
|
273
|
; - VID - Add record with Vendor Lead Code received as argument 12
|
|
274
|
; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find record in whole system
|
|
275
|
; - VIDLOOKUPRL - Restrict lookup to one list (argument 12)
|
|
276
|
; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12)
|
|
277
|
; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
|
|
278
|
; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system
|
|
279
|
; - VIDPROMPTLOOKUPRL - Restrict lookup to one list
|
|
280
|
; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists
|
|
281
|
; - 3DIGITID - Enter 3 digit code to go to agent
|
|
282
|
; - 4DIGITID - Enter 4 digit code to go to agent
|
|
283
|
; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
|
|
284
|
; 2. the method of searching for an available agent:
|
|
285
|
; - LO - Load Balance Overflow only (priority to home server)
|
|
286
|
; - LB - <default> Load Balance total system
|
|
287
|
; - SO - Home server only
|
|
288
|
; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
|
|
289
|
; 4. the phone number that was called, for the log entry
|
|
290
|
; 5. the callerID or lead_id of the person that called(usually overridden)
|
|
291
|
; 6. the park extension audio file name if used
|
|
292
|
; 7. the status of the call initially(usually not used)
|
|
293
|
; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
|
|
294
|
; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
|
|
295
|
; 10. the campaign_id to search within lists if CIDLOOKUPRC
|
|
296
|
; 11. the user to queue the call to for AGENTDIRECT in-group calls
|
|
297
|
; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
|
|
298
|
;
|
|
299
|
; inbound VICIDIAL call with CID delivery through T1 PRI
|
|
300
|
;exten => 1234,1,Answer ; Answer the line
|
|
301
|
;exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
|
|
302
|
;exten => 1234,3,Hangup
|
|
303
|
|
|
304
|
; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]
|
|
305
|
exten => _90009.,1,Answer ; Answer the line
|
|
306
|
exten => _90009.,2,Dial(${TRUNKloop}/9${EXTEN},,to)
|
|
307
|
exten => _90009.,3,Hangup
|
|
308
|
exten => _990009.,1,Answer ; Answer the line, Sometimes needs to be removed
|
|
309
|
exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
|
|
310
|
exten => _990009.,3,Hangup
|
|
311
|
; DID forwarded calls
|
|
312
|
exten => _99909*.,1,Answer
|
|
313
|
exten => _99909*.,2,AGI(agi-VDAD_ALL_inbound.agi)
|
|
314
|
exten => _99909*.,3,Hangup
|
|
315
|
|
|
316
|
|
|
317
|
; barge monitoring extension
|
|
318
|
exten => 8159,1,ZapBarge
|
|
319
|
exten => 8159,2,Hangup
|
|
320
|
|
|
321
|
; ZapBarge direct channel extensions
|
|
322
|
exten => _86120XX,1,ZapBarge(${EXTEN:5})
|
|
323
|
|
|
324
|
|
|
325
|
exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})
|
|
326
|
exten => _X48600XXX,2,Hangup
|
|
327
|
|
|
328
|
exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})
|
|
329
|
exten => _X38600XXX,2,Hangup
|
|
330
|
|
|
331
|
exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})
|
|
332
|
exten => _X28600XXX,2,Hangup
|
|
333
|
|
|
334
|
exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})
|
|
335
|
exten => _X18600XXX,2,Hangup
|
|
336
|
|
|
337
|
exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)
|
|
338
|
exten => _55558600XXX,2,Hangup
|
|
339
|
exten => 8300,1,Hangup
|
|
340
|
|
|
341
|
; astGUIclient conferences
|
|
342
|
exten => _86000[0-4]X,1,Meetme,${EXTEN}|q
|
|
343
|
; VICIDIAL conferences
|
|
344
|
exten => _86000[5-9]X,1,Meetme,${EXTEN}|F
|
|
345
|
exten => _8600[1-2]XX,1,Meetme,${EXTEN}|F
|
|
346
|
; quiet entry and leaving conferences for VICIDIAL (inbound announce and SendDTMF)
|
|
347
|
exten => _78600XXX,1,Meetme,${EXTEN:1}|Fq
|
|
348
|
; quiet monitor-only extensions for meetme rooms (for room managers)
|
|
349
|
exten => _68600XXX,1,Meetme,${EXTEN:1}|Fmq
|
|
350
|
; quiet monitor-only entry and leaving conferences for VICIDIAL (recording)
|
|
351
|
exten => _58600XXX,1,Meetme,${EXTEN:1}|Fmq
|
|
352
|
|
|
353
|
; voicelab exten
|
|
354
|
exten => _86009XX,1,Meetme,${EXTEN}|Fmq
|
|
355
|
; voicelab exten moderator
|
|
356
|
exten => _986009XX,1,Meetme,${EXTEN:1}
|
|
357
|
|
|
358
|
|
|
359
|
|
|
360
|
; park channel for client GUI parking, hangup after 30 minutes
|
|
361
|
; create a GSM formatted audio file named "park.gsm" that is 30 minutes long
|
|
362
|
; and put it in /var/lib/asterisk/sounds
|
|
363
|
exten => 8301,1,Answer
|
|
364
|
exten => 8301,2,AGI(park_CID.agi)
|
|
365
|
exten => 8301,3,Playback(park)
|
|
366
|
exten => 8301,4,Hangup
|
|
367
|
exten => 8303,1,Answer
|
|
368
|
exten => 8303,2,AGI(park_CID.agi)
|
|
369
|
exten => 8303,3,Playback(conf)
|
|
370
|
exten => 8303,4,Hangup
|
|
371
|
|
|
372
|
; park channel for client GUI conferencing, hangup after 30 minutes
|
|
373
|
; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long
|
|
374
|
; and put it in /var/lib/asterisk/sounds
|
|
375
|
exten => 8302,1,Answer
|
|
376
|
exten => 8302,2,Playback(conf)
|
|
377
|
exten => 8302,3,Hangup
|
|
378
|
|
|
379
|
exten => 8304,1,Answer
|
|
380
|
exten => 8304,2,Playback(ding)
|
|
381
|
exten => 8304,3,Hangup
|
|
382
|
|
|
383
|
; default audio for safe harbor 2-second-after-hello message then hangup
|
|
384
|
; create a GSM formatted audio file complies with safe harbor rules
|
|
385
|
; and put it in /var/lib/asterisk/sounds then change filename below
|
|
386
|
exten => 8307,1,Answer
|
|
387
|
exten => 8307,2,Playback(vm-goodbye)
|
|
388
|
exten => 8307,3,Hangup
|
|
389
|
|
|
390
|
; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL
|
|
391
|
exten => 8320,1,AGI(VD_amd.agi,${EXTEN}-----YES)
|
|
392
|
exten => 8320,2,Hangup
|
|
393
|
exten => _8320*.,1,AGI(VD_amd.agi,${EXTEN}-----YES)
|
|
394
|
exten => _8320*.,2,Hangup
|
|
395
|
|
|
396
|
; use for selective CallerID hangup by area code(hard-coded)
|
|
397
|
exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN})
|
|
398
|
exten => 8352,2,Playback(safe_harbor)
|
|
399
|
exten => 8352,3,Hangup
|
|
400
|
|
|
401
|
; this is used for sending DTMF signals within conference calls, the client app
|
|
402
|
; sends the digits to be played in the callerID field
|
|
403
|
; sound files must be placed in /var/lib/asterisk/sounds
|
|
404
|
exten => 8500998,1,Answer
|
|
405
|
exten => 8500998,2,Playback(silence)
|
|
406
|
exten => 8500998,3,AGI(agi-dtmf.agi)
|
|
407
|
exten => 8500998,4,Hangup
|
|
408
|
|
|
409
|
; multi-remote-monitor entry extensions
|
|
410
|
exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to)
|
|
411
|
|
|
412
|
exten => 34567890123456789,1,Answer
|
|
413
|
exten => 34567890123456789,2,Goto(monitor,s,1)
|
|
414
|
|
|
415
|
;#### VDAD STANDARD TRANSFER ENTRIES ####
|
|
416
|
; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be run properly
|
|
417
|
; 1. the method of call handling for the script:
|
|
418
|
; - NORMAL - <default> Standard outbound routing to agent
|
|
419
|
; - TEST - For performance testing only
|
|
420
|
; - BROADCAST - For no-agent broadcast dialing
|
|
421
|
; - SURVEY - For survery question then on to agent
|
|
422
|
; - REMINDER - Reminder campaign
|
|
423
|
; - REMINDX - Reminder with transfer to agent
|
|
424
|
; 2. the method of searching for an available agent:
|
|
425
|
; - LB - <default> Load Balance total system
|
|
426
|
; - LO - Load Balance Overflow only (priority to home server)
|
|
427
|
; - SO - Home server only
|
|
428
|
; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX campaign
|
|
429
|
; 4. the acceptible dtmf digits for a SURVEY
|
|
430
|
; 5. the out-opt digit for a SURVEY (must be in the digit map)
|
|
431
|
; 6. the sound file to play for a SURVEY when transfering to an agent
|
|
432
|
; 7. the sound file to play for a SURVEY when DNCing the call
|
|
433
|
; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button press
|
|
434
|
; if OPTOUT call is sent to agent if no button press at all
|
|
435
|
; 9. the status that is use for a SURVEY when someone opts out
|
|
436
|
; if the status is DNC it will also add them to the internal dnc table
|
|
437
|
|
|
438
|
; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
|
|
439
|
exten => 8364,1,Playback(sip-silence)
|
|
440
|
exten => 8364,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
441
|
exten => 8364,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
442
|
exten => 8364,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
443
|
exten => 8364,5,Hangup
|
|
444
|
|
|
445
|
; VICIDIAL_auto_dialer transfer script:
|
|
446
|
exten => 8365,1,Playback(sip-silence)
|
|
447
|
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
448
|
exten => 8365,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
|
|
449
|
exten => 8365,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
|
|
450
|
exten => 8365,5,Hangup
|
|
451
|
|
|
452
|
; VICIDIAL_auto_dialer transfer script SURVEY at beginning:
|
|
453
|
exten => 8366,1,Playback(sip-silence)
|
|
454
|
exten => 8366,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
455
|
exten => 8366,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
|
|
456
|
exten => 8366,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
|
|
457
|
exten => 8366,5,Hangup
|
|
458
|
|
|
459
|
; VICIDIAL_auto_dialer transfer script Load Balance Overflow:
|
|
460
|
exten => 8367,1,Playback(sip-silence)
|
|
461
|
exten => 8367,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
462
|
exten => 8367,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
|
|
463
|
exten => 8367,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
|
|
464
|
exten => 8367,5,Hangup
|
|
465
|
|
|
466
|
; VICIDIAL_auto_dialer transfer script Load Balanced:
|
|
467
|
exten => 8368,1,Playback(sip-silence)
|
|
468
|
exten => 8368,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
469
|
exten => 8368,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
470
|
exten => 8368,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
471
|
exten => 8368,5,Hangup
|
|
472
|
|
|
473
|
; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
|
|
474
|
exten => 8369,1,Playback(sip-silence)
|
|
475
|
exten => 8369,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
476
|
exten => 8369,3,AMD(2000|2000|1000|5000|120|50|4|256)
|
|
477
|
exten => 8369,4,AGI(VD_amd.agi,${EXTEN})
|
|
478
|
exten => 8369,5,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
479
|
exten => 8369,6,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
|
|
480
|
exten => 8369,7,Hangup
|
|
481
|
|
|
482
|
; VICIDIAL auto-dial reminder script
|
|
483
|
exten => 8372,1,Playback(sip-silence)
|
|
484
|
exten => 8372,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
485
|
exten => 8372,3,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
|
|
486
|
exten => 8372,4,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
|
|
487
|
exten => 8372,5,Hangup
|
|
488
|
|
|
489
|
; VICIDIAL SURVEY transfer script AMD with Load Balanced:
|
|
490
|
exten => 8373,1,Playback(sip-silence)
|
|
491
|
exten => 8373,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
492
|
exten => 8373,3,AMD(2000|2000|1000|5000|120|50|4|256)
|
|
493
|
exten => 8373,4,AGI(VD_amd.agi,${EXTEN})
|
|
494
|
exten => 8373,5,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
|
|
495
|
exten => 8373,6,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
|
|
496
|
exten => 8373,7,Hangup
|
|
497
|
|
|
498
|
; VICIDIAL SURVEY transfer script with Cepstral names:
|
|
499
|
exten => 8374,1,Playback(sip-silence)
|
|
500
|
exten => 8374,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
501
|
exten => 8374,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
|
|
502
|
exten => 8374,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
|
|
503
|
exten => 8374,5,Hangup
|
|
504
|
|
|
505
|
; VICIDIAL SURVEY transfer script AMD with Cepstral variables:
|
|
506
|
exten => 8375,1,Playback(sip-silence)
|
|
507
|
exten => 8375,2,AGI(agi://127.0.0.1:4577/call_log)
|
|
508
|
exten => 8375,3,AMD(2000|2000|1000|5000|120|50|4|256)
|
|
509
|
exten => 8375,4,AGI(VD_amd.agi,${EXTEN})
|
|
510
|
exten => 8375,5,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
|
|
511
|
exten => 8375,6,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMPCEP-----LB)
|
|
512
|
exten => 8375,7,Hangup
|
|
513
|
|
|
514
|
|
|
515
|
|
|
516
|
; PERFORMANCE TESTING
|
|
517
|
exten => _999XXXXXX1,1,Answer
|
|
518
|
exten => _999XXXXXX1,2,Wait(2)
|
|
519
|
exten => _999XXXXXX1,3,Playback(vicidial-welcome)
|
|
520
|
exten => _999XXXXXX1,4,Hangup
|
|
521
|
|
|
522
|
exten => _999XX11112,1,Wait(2)
|
|
523
|
exten => _999XX11112,2,Answer
|
|
524
|
exten => _999XX11112,3,Playback(ss-noservice)
|
|
525
|
exten => _999XX11112,4,Playback(vm-goodbye)
|
|
526
|
exten => _999XX11112,5,Hangup
|
|
527
|
|
|
528
|
exten => _999XX18112,1,Wait(2)
|
|
529
|
exten => _999XX18112,2,Answer
|
|
530
|
exten => _999XX18112,3,Playback(vtiger-fax)
|
|
531
|
exten => _999XX18112,4,Playback(vtiger-fax)
|
|
532
|
exten => _999XX18112,5,Hangup
|
|
533
|
|
|
534
|
exten => _999XX19112,1,Wait(2)
|
|
535
|
exten => _999XX19112,2,Answer
|
|
536
|
exten => _999XX19112,3,Playback(vtiger-email)
|
|
537
|
exten => _999XX19112,4,Playback(vtiger-email)
|
|
538
|
exten => _999XX19112,5,Hangup
|
|
539
|
|
|
540
|
exten => _999XXXX112,1,Wait(5)
|
|
541
|
exten => _999XXXX112,2,Answer
|
|
542
|
exten => _999XXXX112,3,Playback(demo-instruct)
|
|
543
|
exten => _999XXXX112,4,Playback(demo-instruct)
|
|
544
|
exten => _999XXXX112,5,Hangup
|
|
545
|
|
|
546
|
exten => _999XXXXXX2,1,Wait(8)
|
|
547
|
exten => _999XXXXXX2,2,Answer
|
|
548
|
exten => _999XXXXXX2,3,Playback(demo-instruct)
|
|
549
|
exten => _999XXXXXX2,4,Hangup
|
|
550
|
|
|
551
|
exten => _999XXXXXX3,1,Set(PRI_CAUSE=1)
|
|
552
|
exten => _999XXXXXX3,2,Hangup
|
|
553
|
|
|
554
|
exten => _999XXXXXX4,1,Set(PRI_CAUSE=27)
|
|
555
|
exten => _999XXXXXX4,2,Hangup
|
|
556
|
|
|
557
|
exten => _999XXXXXX5,1,Wait(60)
|
|
558
|
exten => _999XXXXXX5,2,Hangup
|
|
559
|
|
|
560
|
exten => _999XXXXXX6,1,Wait(10)
|
|
561
|
exten => _999XXXXXX6,2,Answer
|
|
562
|
exten => _999XXXXXX6,3,Playback(demo-instruct)
|
|
563
|
exten => _999XXXXXX6,4,Hangup
|
|
564
|
|
|
565
|
exten => _999XXXXXX7,1,Wait(12)
|
|
566
|
exten => _999XXXXXX7,2,Answer
|
|
567
|
exten => _999XXXXXX7,3,Playback(demo-enterkeywords)
|
|
568
|
exten => _999XXXXXX7,4,Hangup
|
|
569
|
|
|
570
|
exten => _999XXXXXX8,1,Set(PRI_CAUSE=17)
|
|
571
|
exten => _999XXXXXX8,2,Hangup
|
|
572
|
|
|
573
|
exten => _999XXXXXX9,1,Wait(6)
|
|
574
|
exten => _999XXXXXX9,2,Answer
|
|
575
|
exten => _999XXXXXX9,3,Playback(demo-abouttotry)
|
|
576
|
exten => _999XXXXXX9,4,Hangup
|
|
577
|
|
|
578
|
exten => _999XXXXXX0,1,Wait(5)
|
|
579
|
exten => _999XXXXXX0,2,Answer
|
|
580
|
exten => _999XXXXXX0,3,Playback(vm-goodbye)
|
|
581
|
exten => _999XXXXXX0,4,Hangup
|
|
582
|
|
|
583
|
exten => 99999999999,1,Answer
|
|
584
|
exten => 99999999999,2,Playback(conf)
|
|
585
|
exten => 99999999999,3,Playback(conf)
|
|
586
|
exten => 99999999999,4,Playback(conf)
|
|
587
|
exten => 99999999999,5,Playback(conf)
|
|
588
|
exten => 99999999999,6,Playback(conf)
|
|
589
|
exten => 99999999999,7,Playback(conf)
|
|
590
|
exten => 99999999999,8,Playback(conf)
|
|
591
|
exten => 99999999999,9,Playback(conf)
|
|
592
|
exten => 99999999999,10,Playback(conf)
|
|
593
|
exten => 99999999999,11,Playback(conf)
|
|
594
|
exten => 99999999999,12,Playback(conf)
|
|
595
|
exten => 99999999999,13,Playback(conf)
|
|
596
|
exten => 99999999999,14,Hangup
|
|
597
|
|
|
598
|
|
|
599
|
[monitor]
|
|
600
|
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
|
|
601
|
|
|
602
|
exten => s,1,Set(TIMEOUT(digit)=10)
|
|
603
|
exten => s,n,Set(TIMEOUT(response)=10)
|
|
604
|
exten => s,n,Set(MEETME_EXIT_CONTEXT=monitor_exit)
|
|
605
|
exten => s,n,Background(vm-extension) ; need audio prompt.
|
|
606
|
exten => s,n,WaitExten(10)
|
|
607
|
|
|
608
|
exten => i,1,Goto(monitor_exit,s,1)
|
|
609
|
exten => #,1,Goto(monitor_exit,s,1)
|
|
610
|
exten => t,1,Goto(monitor_exit,s,1)
|
|
611
|
|
|
612
|
exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},mqX) ; Listen
|
|
613
|
exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},X) ; Barge
|
|
614
|
|
|
615
|
[monitor_exit]
|
|
616
|
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
|
|
617
|
|
|
618
|
exten => _X,1,Goto(monitor,s,1)
|
|
619
|
|
|
620
|
exten => i,1,Goto(monitor,s,1)
|
|
621
|
exten => #,1,Goto(monitor,s,1)
|
|
622
|
exten => t,1,Goto(monitor,s,1)
|