GOautodial Open Source Omni-channel Contact Center Suite

mark ostaco wrote:

how to fix slow leads to come in with 5 agents

in https://your_ip/vicidial/admin.php login and password equal dashboard

go to Campaigns and chose yout campaign, after change Auto Dial Level.

Auto Dial Level - This is where you set how many lines VICIDIAL should use per active agent. zero 0 means auto dialing is off and the agents will click to dial each number. Otherwise VICIDIAL will keep dialing lines equal to active agents multiplied by the dial level to arrive at how many lines this campaign on each server should allow. The ADAPT OVERRIDE checkbox allows you to force a new dial level even though the dial method is in an ADAPT mode. This is useful if there is a dramatic shift in the quality of leads and you want to drastically change the dial_level manually.