Project

General

Profile

Forums » GOautodial Help »

Agent Alert Inbound Campaign

Added by Ian Graham-Parker almost 8 years ago

Hi There,
We are setting up our call centre to run several inbound campaigns.
Agents will be handling multiple campaigns.
As it stands, the Agent Alert is the default 'Ding', but we want each inbound campaign to have a custom Agent Alert.
For example, "Incoming Call For Campaign xxx" and "Incoming Call For Campaign yyy" etc....

Custom files have been created in the required format (16bit Mono 8k PCM WAV), uploaded via Voice Files and selectged via the Adio Chooser in Inbound.
Agent Alert Delay is set to 5000 (the length of the recording).

But still the default 'Ding' is the only sound heard.

Any ideas as to how to get my custom file playing?

Thanks
Ian

Kernel Version 2.6.18-371.11.1.el5 (SMP)
Distro Name GoAutoDial CE 3.3


Replies (3)

RE: Agent Alert Inbound Campaign - Added by Ian Graham-Parker almost 8 years ago

Hi There,
Just bumping the topic....

RE: Agent Alert Inbound Campaign - Added by leo lagos almost 8 years ago

Ian Graham-Parker wrote:

Hi There,
Just bumping the topic....

RE: Agent Alert Inbound Campaign - Added by Wittie Manansala almost 8 years ago

Hi,

Make sure your Agent alert should be set on your ingroup.

Try also the following:

1. Check your custom audio on /var/lib/asterisk/sounds and check the format by typing file your_audio_file.wav. Output should be like this: WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

2. Convert your custom audio file as .gsm

Thank you

    (1-3/3)     Go to top