Wittie Manansala

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  • Registered on: 05/23/2011
  • Last connection: 12/16/2016

Projects

Activity

Reported issues: 198

11/03/2016

04:50 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: Autodial will only connect one call to agent then hangsup the conference.
Hi,
Is your agent heard the voice prompt upon logging in? Please provide us the asterisk CLI log when your agent i...
04:45 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: Create supervisor group problem
Hi,
Can you provide us sreenshot of your supervisor, agent user settings and User Group settings for us to review ...

10/31/2016

06:28 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: sip-vicidial.conf not showing extensions created on admin interface
Hi,
When creating extensions its advisable to use Admin Settings>Phones.
Thank you
06:23 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: Custom Webforms to update fields on 3rd database.
Hi,
Try to use the following features:
Web Form -
This is where you can set the custom web page that will b...

10/27/2016

03:21 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: IAX Configuration HELP PLEASE
Hi,
Please see below suggestions:
1. On your Carrier Settings make sure Protocol=IAX2.
2. Coordinate to your V...
03:14 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: status NA I need fork
Hi,
NA Defined as below:
NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or ...

09/09/2016

02:45 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: Time synchronization issues, GoAutodial 3.3, Before and after upgrade.
Hi,
After changing timezone its advisable to reboot the server, then provide us the screenshot of your Cluster Sta...

09/06/2016

11:20 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: speech recognition IVR
Hi,
You can configure your IVR on Telephony>Inbound>IVR Menus.
Thank you
11:16 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: For new setup and configuration
Hi,
Try to follow the steps posted here http://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Starte...
11:11 pm GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD) Help: RE: Calls not coming to agents
Hi,
Please provide you asterisk cli log during those problem and what is shown on your agent interface.
Thank you

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