GOautodial Open Source Omni-channel Contact Center Suite

Sorry.

I am using the ISO image for 2.1 (VICIDIAL VERSION: 2.4-325c, BUILD: 110430-1924). And worked through page 18-20 which is the chapter on 'E. Create an inbound-group, point a DID at it, and take calls'. Don't think I missed anything in there.

Regards

Asterisk CLI when dialing or receiving calls?

Hi Demian,

Thanks for replying. My apologies for taking so long TO get back to you.

At the moment I can't give CLI as the number has gone live and is being used on a trixbox server. Calls are received just fine there.

I now have to test with a SIP account until I can get GoAutodial to work properly and then we will switch the number across.

The SIP account registers. But the number cannot be dialed as it is apparently busy. I don't think it is a problem with the service provider as this very same number works on the above mentioned trixbox.

I am struggling with the differences between freepbx and vicidial. Vicidial seems a lot more complex (I guess for good reason though). CLI reports the following:
[Jun 29 17:25:05] NOTICE²⁶⁴²: chan_sip.c:15566 handle_request_invite: Call from '1234567890' to extension 's' rejected because extension not found.

What have I missed?

All help is greatly appreciated.

Regards

Looks like you don't have a dialplan defined for "1234567890". Are you trying to setup a DID number for incoming calls?

Hi Demian,

Thanks again for the reply.

Yes. I have setup a carrier for the correct number. I have replaced the number in the pasted line from the log file. I am using the default DID. My understanding of this is that all incoming calls which do not match any specific DID will go through the default. The default DID is set to IN_GROUP and I have chosen the inbound group to use.

What have I missed? What information would be useful in diagnosing this problem?

Regards

Please post your carrier settings.

Hi Demian

This is from sip-vicidial.conf:

[2787???????]
username=2787???????
type=friend
secret=secret
qualify=yes
nat=yes
insecure=very
host=?????.com
fromdomain=?????.com
dtmfmode=rfc2833
disallow=all
context=trunkinbound
allow=g729

There is nothing in extensions-vicidial.conf. Should there be?

Regards
Andrew

Nothing should be in extensions-vicidial.conf for inbound dialplan. It's database driven. You should have all dialplans defined for inbound to make them work. No wildcards or XX or ".".

Thanks. I really don't understand what needs to be in the dial plan entry for an inbound route? Is there a tutorial on this?

I have gone through the example in the manager manual a number of times and am sure that everything is as it says. The only thing I don't have is a dial plan entry for the carrier.

Regards

You need to create a DID entry for your DIDs/TFNs. The DID extension number should be exactly the same as the ones your carrier is sending to you. It shouldn't have any wildcards.

Hi Demian,

I don't quite understand the purpose of a default DID if you need to create a specific one for each carrier. Or am I missing something here?

Regards