login logout report
Added by george lagardo almost 11 years ago
Hi,
Please can you tell me is there any report where i can find the agents login and logout report , also preferably breaks taken in between while using goautodial agent login portal.
regards
George
Replies (4)
RE: login logout report - Added by Levy Ryan Nolasco almost 11 years ago
Hi George,
Good day! If you are using GoAutodial version 3 you can view the said reports at "Reports & Analytics > Agent Time Detail".
Regards,
Ryan
RE: login logout report - Added by george lagardo almost 11 years ago
Hi Ryan,
thanks for your response, i followed your instruction as directed, however i cant find the login time and logout time as required, please take a look at the attachment. or am i doing something wrong,
regards
george
RE: login logout report - Added by Levy Ryan Nolasco almost 11 years ago
Hi George,
I do apologize for the confusion, You can view the agent login/logout time by navigating to "Telephony > Users > Click the green information button on the right side of the page > Click Agent Login/Logout time". Please see the screenshot for your reference.
Regards,
Ryan
RE: login logout report - Added by george lagardo almost 11 years ago
Hello Ryan,
Thank you very much , i finally got it, just one more thing to ask is there a way to export or extract this details
regards
George