GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

06/15/2015

09:49 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: softphone should not login with agent.

Thanks for reply.
I hv both version like 2.1 and 3.3 and we are using outbound.
I tried on hook feature but I don... delhi bpo

04:35 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: softphone should not login with agent.

hi
my problem is not solved till now.
Is there any body who can lookin and guide me properly.
thanks
delhi bpo

06/13/2015

04:29 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: softphone should not login with agent.

Thanks very much for support
I tried the same but,
(when doing an outbound don't forget to click ring link abov... delhi bpo

06/12/2015

04:51 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: softphone should not login with agent.

hi
we have ip phone on agent area.
I need to know about agent login area, as I not needed that agent should pick th... delhi bpo