GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

01/29/2016

05:46 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Can't receive inbound call in GoAutodial 3.0

Hi Striker.
Here is the information about my gsm gateway:
Make: OpenVox
Model: VS-GW1600-20G
In my sip.conf, i ... Dagbégnon MARTIN

01/28/2016

04:22 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Can't receive inbound call in GoAutodial 3.0

Hi Striker.
I have tried what you suggested and the result are the same. the call don't pass.
here is the cli log:
... Dagbégnon MARTIN

01/27/2016

03:06 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Can't receive inbound call in GoAutodial 3.0

Hi striker.
Thanks for your reply.
I'm using a SIP registration type for the inbound call.
I have an OpenVox GSM... Dagbégnon MARTIN

01/26/2016

12:13 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: Can't receive inbound call in GoAutodial 3.0

Hello everyone.
I'm in trouble with my call-center.
I can't receive inbound call.
When a call is made to the call-... Dagbégnon MARTIN

11/02/2015

12:36 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Bug goautodial 3.3 after restarting the server:can't hear conf-onlyperson.gsm

Hi.
I'm afraid of not knowing how to change the title of the post. Dagbégnon MARTIN

10/19/2015

04:24 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Bug goautodial 3.3 after restarting the server:can't hear conf-onlyperson.gsm

Hi all.
I have tried @chkconfig --level 2345 asterisk off@ and it has worked.
After a reboot of a server, agent can... Dagbégnon MARTIN

10/09/2015

12:27 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Bug goautodial 3.3 after restarting the server:can't hear conf-onlyperson.gsm

Hi all.
Sorry for my lateness.
I have found a solution to get around the problem: i come back to my last snapshot o... Dagbégnon MARTIN

10/06/2015

04:23 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Bug goautodial 3.3 after restarting the server:can't hear conf-onlyperson.gsm

Hi Jefferson.
Thanks for your reply.
Please what do you mean by "double check the codec used on the softphone"??
B... Dagbégnon MARTIN

10/01/2015

02:36 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: Bug goautodial 3.3 after restarting the server:can't hear conf-onlyperson.gsm

Hi all.
I have installed GoAutodial 3.3 and it's work well. When everything was ok, after an agent logged himself, a... Dagbégnon MARTIN