GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

09/18/2014

07:37 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Recording all calls AND on demand

Yes the on-demand recording is working. But I would also like to automatically start recording the whole call right a... Fralla Fredriksson

09/15/2014

10:37 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Recording all calls AND on demand

Anyone? Is it possible to add monitoring directly in the dialplan and also use on demand recording at the same time?
... Fralla Fredriksson

09/11/2014

05:31 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Recording all calls AND on demand

Does anyone know if it's possible to record all calls, but also on demand? So there would be two files saved? One sma... Fralla Fredriksson

09/03/2014

09:28 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Dialplan Sweden and Spain

Hi,
I'm trying to create a dialplan that allows calling any number using manual mode and auto dial. I read that so... Fralla Fredriksson