GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

12/13/2013

10:14 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: PROBLEM FIXED

The problem was the file '*vicidial_recordings.conf*' was completely missing from */etc/httpd/conf.d* in asterisk ser... Robbie Ghassemi

08:36 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Call Recordings downloaded as an empty file

I've installed a fresh version of Goautodial 3 for our call centre. Everything is working fine except call recordings... Robbie Ghassemi

11/21/2013

04:50 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Manual dialing works fine but outband Autodial not working properly

Yes. Thank you for your reply. Robbie Ghassemi

11/19/2013

11:10 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Manual dialing works fine but outband Autodial not working properly

I actually found the solution to the problem :)
It had something to do with our router's firewall and configuratio... Robbie Ghassemi

07:20 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Manual dialing works fine but outband Autodial not working properly

We have installed the latest version of Goautodial.
The problem is when the agent is on a Autodial mode, no calls... Robbie Ghassemi